Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Remaley-McNutt

Murrysville,PA

Summary

Dedicated professional with experience at Clear Day Treatment Center, skilled in client advocacy and relapse prevention. Proven ability to foster trusting relationships and facilitate impactful educational workshops. Recognized for enhancing patient safety and confidentiality while effectively working with staff to uphold high service standards. Committed to promoting recovery through teamwork and critical thinking.

Overview

8
8
years of professional experience

Work History

Addiction Recovery Technician

ClearDay Treatment Center
04.2025 - Current
  • Facilitated educational workshops addressing substance abuse prevention topics.
  • Conducted patient assessments, identifying specific addiction issues and risk factors for targeted intervention efforts.
  • Developed trusting relationships with clients by maintaining a non-judgmental atmosphere while emphasizing personal accountability.
  • Regularly updated client records to accurately capture progress throughout their recovery journey.
  • Facilitated group therapy sessions.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Treated clients and families with respect and dignity.
  • Provided therapeutic activities to assist with patient development.
  • Organized recreational activities to assist in patient recovery.

Bar Management Support

Jack's Backyard Bar
01.2022 - 09.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Server

King's Family
08.2017 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School Diploma -

Kiski Area High School
Leechburg, PA
06-2014

Skills

  • Substance abuse
  • Client advocacy
  • Boundaries enforcement
  • 12-step programs
  • Relapse prevention
  • Community resources
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Behavior observation
  • Patient safety
  • HIPAA requirements
  • Employee training

Timeline

Addiction Recovery Technician

ClearDay Treatment Center
04.2025 - Current

Bar Management Support

Jack's Backyard Bar
01.2022 - 09.2023

Server

King's Family
08.2017 - 09.2022

High School Diploma -

Kiski Area High School

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Hailey Remaley-McNutt