Hailey Simon
Indiana,PA
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Rutter's
12.2023 - Current
- Managed 1 POS system daily and completed a chore sheet of up to 30 chores per day.
- Operated cash register, processing customer transactions efficiently.
- Assisted customers with inquiries, providing friendly and knowledgeable support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Performed routine cleaning duties to ensure the store looked presentable.
Server
Perkins Restaurant & Bakery
09.2022 - 01.2024
- Managed 1 section per workday and assisted customers within that section.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed table assignments to optimize seating efficiency during peak hours.
- Trained new servers on menu offerings, service standards, and operational procedures.
Retail Worker
Slinky Action Zone
09.2021 - 08.2022
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Monitored stock levels and communicated needs to management for timely replenishment.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Worker
Delgrosso's Amusement Park
05.2021 - 09.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently for accurate transactions.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Collaborated with team members to streamline inventory management processes.
- Implemented visual merchandising strategies to increase product visibility and appeal.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
Indiana, Pennsylvania, PA05-2027
High School Diploma -
Bellwood-Antis High School
Bellwood, PA05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Order taking
- Conflict resolution
- POS system operations
- Strong work ethic
- Exceptional customer service
- Problem-solving
Certification
RAMP Certification
Timeline
Cashier
Rutter's
12.2023 - Current
Server
Perkins Restaurant & Bakery
09.2022 - 01.2024
Retail Worker
Slinky Action Zone
09.2021 - 08.2022
Retail Worker
Delgrosso's Amusement Park
05.2021 - 09.2021
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
High School Diploma -
Bellwood-Antis High School