Hailey Stuber
Whitehall
Summary
Adept at troubleshooting and fostering customer relationships, I significantly enhanced production efficiency at Mack Truck and improved patient satisfaction at Lehigh Valley Hospital. My expertise in quality control and exceptional service skills have consistently contributed to achieving and surpassing company goals, demonstrating a proven track record of success in dynamic environments.
Overview
5
5
years of professional experience
Work History
Production Technician
Mack Truck
09.2021 - 02.2024
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Aided in setting up and breaking down production equipment and stages to help prepare production area for filming and properly store equipment after use.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Prepared reports and technical documentation of day-to-day production processes.
- Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
Patient Access Representative
Lehigh Valley Hospital and Health Network
12.2020 - 03.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
Sales Associate
Goodwill
02.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Agora Cyber Charter School
King Of Prussia, PA08.2019
Skills
- Testing and troubleshooting
- Quality control
- Machine operation
- Material handling equipment
- Assembly line experience
- Data entry
- Product assembly
- Data collection
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Scheduling appointments
- Medical terminology
- Medical insurance
- Office administration
- Customer relationship building
- Product and service knowledge
- Upselling and cross selling
- Cash handling
- Cleaning and sanitizing
Timeline
Production Technician
Mack Truck
09.2021 - 02.2024
Patient Access Representative
Lehigh Valley Hospital and Health Network
12.2020 - 03.2021
Sales Associate
Goodwill
02.2019 - 06.2020
High School Diploma -
Agora Cyber Charter School
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