Hailey Will
Montgomery,PA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated while working at Bucknell University. Skilled in food safety and team collaboration, and excelling in fast-paced environments, achieving significant improvements in efficiency. My strong work ethic and problem-solving abilities contribute to consistent delivery of high-quality service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concessions Worker
Bucknell University
11.2023 - Current
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained clean, organized workspace according to operational standards.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Work with my team to provide stellar service during busy periods and meet customer demands.
- Prepared food orders within small time periods.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Prepared and built variety of food items according to standardized recipes and directions.
- Prepped food items for later use to save staff time during busy hours.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Used cash register to tender change and process cash and credit card payments.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
Summer Babysitter
Private Residence
06.2024 - Current
- Modeled appropriate social behaviors to encourage children's social and emotional development.
- Played games, worked on puzzles, and read books to young children.
- Engaged children in outdoor and indoor fun, and educational activities
- Closely monitored children's play activities to verify safety.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Transported children to and from activities using personal or family vehicle.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Sandwich Artist
Subway
03.2023 - 09.2024
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Greeted guests, promoted specials, and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Kept workplace clean and organized in line with restaurant policies.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Observed customer purchases in line and differentiated between standard portions.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
Cashier
Burlington
10.2023 - 12.2023
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Line Cook
Riverside Roadhouse
11.2022 - 09.2023
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Grilled meats to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
No Degree -
Montgomery Area High School
Montgomery, PA05.2025
Skills
- Language skills
- Technology-savvy
- Strong Work Ethic
- Dependability
- Time Management
- Effective multi-tasking
- Problem-Solving
- Teamwork and Collaboration
Accomplishments
- I was voted in student council president for my sophomore, junior, and senior year of high school.
- I organized and participated in blood drives my sophomore, junior, and senior year of high school.
- I am a leader in Mini-Thon for my junior and senior year of high school.
Certification
- I have my serve safe certification
Languages
Spanish
Limited Working
Timeline
Summer Babysitter
Private Residence
06.2024 - Current
Concessions Worker
Bucknell University
11.2023 - Current
Cashier
Burlington
10.2023 - 12.2023
Sandwich Artist
Subway
03.2023 - 09.2024
Line Cook
Riverside Roadhouse
11.2022 - 09.2023
No Degree -
Montgomery Area High School
- I have my serve safe certification
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