Summary
Overview
Work History
Education
Skills
Timeline
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Hakim Gantt

La Mott

Summary

A highly skilled Corporate Travel Consultant with SABRE Red experience, committed to addressing the concerns of customers with professionalism, speed and accuracy. Troubleshooting issues to ensure customer satisfaction. Works well and comfortably in high call volumes. Has superior computer skills and phone etiquette. Highly skilled travel and tourism representative with 7 years experience.

Overview

9
9
years of professional experience

Work History

Corporate Travel Consultant

BCD Travel
02.2023 - 09.2024
  • Booked tickets for air, rail, and ground transportation.
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of the rules and procedures.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.

Corporate Travel Consultant

AMEX GBT
06.2022 - 01.2023
  • Taking Inbound calls from corporate clients
  • Booking airfare, Hotel and or car reservations based on client contracts using Sabre red 360 and other booking tools
  • Assisting with Name changes, rebooking airfare, hotel and car services when needed

Air Sales Representative

Viking Cruises
06.2021 - 01.2022
  • Company Overview: Customer Service
  • Taking Inbound calls
  • Assisting passengers with booking airfare using SABRE RED 360 and adding it to land tours
  • Rebooking air, name changes, collecting travel documents
  • Customer Service
  • Customer Service

Tour service representative

Gate 1 Travel
01.2016 - 03.2020
  • Company Overview: Tour Operations
  • Booking coordinated flights in real time using, SABRE, AMADEUS and GDS systems
  • Passenger inventory
  • Coordinating rooming list inventory
  • Coordinating bus inventory
  • Opening and closing tour inventory
  • Assisting passengers with in depth tour summary, collecting vital travel information such as passport and other documents needed for domestic or international travel
  • Payment processing and assistance
  • Customer service
  • Tour Operations

Education

Business/Law -

Olney High School
Philadelphia, Pa
01.1999

Skills

  • Sabre
  • Amadeus
  • Technical support
  • Remote assistance
  • CRM software
  • Multitasking
  • Customer relations
  • Creative thinking
  • Task prioritization

Strong Communication Skills

Exceptional customer service

Travel Documentation Expertise

Timeline

Corporate Travel Consultant

BCD Travel
02.2023 - 09.2024

Corporate Travel Consultant

AMEX GBT
06.2022 - 01.2023

Air Sales Representative

Viking Cruises
06.2021 - 01.2022

Tour service representative

Gate 1 Travel
01.2016 - 03.2020

Business/Law -

Olney High School

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Hakim Gantt