Haleigh Bird
Carlisle
Summary
Dynamic and reliable employee with a proven track record at Revere Restaurant, excelling in customer service and team collaboration. Recognized for effectively managing high-pressure situations while maintaining quality control standards. Committed to creating exceptional patient experiences through active listening and attention to detail, ensuring every visit is memorable. Reliable and adaptable, maintaining high standards and effective outcomes.
Overview
5
5
years of professional experience
Work History
Host
Pitt Street Station and One13 Social
09.2024 - Current
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Host
Revere Restaurant
01.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Biology
Dickinson College
Carlisle, PA05-2027
High School Diploma -
Pennsbury High School
Fairless Hills, PA06-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Professional appearance
- Reliability
- Active listening
- Quality control standards
- Attention to detail
- Maintaining safety
Timeline
Host
Pitt Street Station and One13 Social
09.2024 - Current
Host
Revere Restaurant
01.2021 - Current
Bachelor of Science - Biology
Dickinson College
High School Diploma -
Pennsbury High School
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