Halen Lauer
Murrysville
Summary
Accomplished professional with extensive experience in patient care settings. Skilled in medical record-keeping, laboratory procedures, and problem solving. Possesses excellent communication and customer service skills to deliver quality patient and client care. Leveraging strong organizational skills and attention to detail. My adept communication fostered positive client relationships, embodying dependability and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Veterinary Surgical Assistant
Avets
06.2024 - Current
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared animals for surgical procedures.
- Restrained animals for examination and treatment.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Used sutures, staples, clips and other tools to close wounds.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Sterile scrubbed into procedures to assist surgeons.
Assistant Director
Camp Bow Wow
08.2018 - 10.2023
- Managed multi-line phone system and pleasantly greeted clients.
- Coordinated client scheduling, check-in, check-out, confirmed appointments, communicated with clients, and took payments for billing.
- Helped clients complete necessary medical forms and documentation.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Trained and mentored new employees on industry practices and business operations.
- Responded to inquiries from clients seeking information via telephone, email, text, postal mail and social media.
- Resolved customer problems and complaints.
- Cared for physical and psychological needs of animals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Retail Sales Associate
Macy's
10.2021 - 06.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Maintained and monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
Education
No Degree - Elementary Education
Eastern Kentucky University
High School Diploma -
Franklin Regional Senior High School
06-2020
Skills
- Front desk Management
- Telephone etiquette
- Computer skills
- Appointment scheduling
- Typing and filing
- Organizational Skills
- Multitasking and Prioritizing
- Medical Standards and Procedures
- Gowning and Gloving Procedures
- Dependability
- Documenting Medical Histories
- Customer billing
Timeline
Veterinary Surgical Assistant
Avets
06.2024 - Current
Retail Sales Associate
Macy's
10.2021 - 06.2022
Assistant Director
Camp Bow Wow
08.2018 - 10.2023
High School Diploma -
Franklin Regional Senior High School
No Degree - Elementary Education
Eastern Kentucky University
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