Haley Hendel
Hamburg
Summary
Reliable Barista that quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support with exceptional communication skills.
Overview
4
4
years of professional experience
2029
2029
years of post-secondary education
Work History
Barista
Starbucks
Hamburg
2023.12 - Current
- Prepared and served high-quality coffee, espresso drinks, blended coffees and teas to customers.
- Maintained cleanliness and organization of workstations and customer areas.
- Engaged with customers to provide friendly and efficient service.
- Assisted in inventory management by restocking supplies as needed.
- Educated customers about menu items and seasonal offerings effectively.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Handled cash transactions and processed orders accurately.
- Performed closing duties such as breaking down workstations, cleaning, and stocking supplies.
Manager
Kwik Shoppe
Shoemakersville
2021.12 - 2025.09
- Led daily operations and ensured compliance with company policies and standards.
- Trained and mentored new staff to enhance service quality, address issues, and teach procedures.
- Addressed customer inquiries and communicated effectively to resolve issues promptly.
- Maintained cleanliness and sanitation standards in cooking area.
- Operated grill equipment to cook food to specifications as well as cleaning grill and emptying grease traps
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
Education
Associate of Business Administration - Business
Reading Area Community College
Reading, Pennsylvania, PA 2025.08 - 2025.12
Hamburg Area High School
Hamburg, PAOSHA And ServSafe - Culinary Arts
Berks Career And Technology Center
Leesport, PA 2022.08 - 2025.05
Skills
- Customer service
- Team building
- Cash handling
- Time management
- Adaptive
- Communication
- Attention to detail
- Strong leadership
- Active listener
- Multitasking
References
References available upon request.
Timeline
Associate of Business Administration - Business
Reading Area Community College
2025.08 - 2025.12
Barista
Starbucks
2023.12 - Current
OSHA And ServSafe - Culinary Arts
Berks Career And Technology Center
2022.08 - 2025.05
Manager
Kwik Shoppe
2021.12 - 2025.09
Hamburg Area High School