Haley Hopper
Grapeville
Summary
With experience in kitchen preparation, healthcare assistance, and as a Certified Nursing Assistant (CNA), this candidate brings a diverse skill set. Proficient in inventory management, food preparation, and caregiving services, they are adept at supporting clients with their daily activities to meet their unique care needs. Seeking a customer service role, they are eager to leverage their expertise and passion for providing exceptional care to make a positive impact in a new setting.
Overview
7
7
years of professional experience
Work History
CNA - Certified Nursing Assistant
Dedicated Nursing Associates, Inc.
11.2022 - 01.2025
- Provided compassionate and direct patient care, ensuring comfort and dignity during bathing, dressing, and feeding while offering mobility support to promote independence
- Assisted patients with essential activities of daily living (ADLs), such as helping with toileting and grooming, while fostering dignity and respect
- Diligently maintained thorough and accurate documentation of patient care activities and observations, ensuring a comprehensive record for ongoing care and assessment
- Demonstrated deep empathy towards residents with dementia or cognitive impairments, utilizing compassionate communication techniques to connect with them, fostering trust and understanding
Certified Nursing Assistant
Redstone Highlands/5star
03.2022 - 11.2023
- Actively participated in regular team meetings, engaging in meaningful discussions about patient progress, addressing concerns, and sharing important updates to ensure comprehensive care
- Offered compassionate end-of-life care by providing comfort measures and emotional support to terminally ill patients, helping to ease their journey with dignity and grace
- Undertook essential housekeeping tasks in patient rooms, ensuring a clean, organized environment that promotes patients' well-being and comfort
- Provided vital assistance by regularly repositioning bedridden patients to help prevent pressure ulcers and maintain skin integrity
- Demonstrated deep empathy towards residents with dementia or cognitive impairments, utilizing compassionate communication techniques to connect with them, fostering trust and understanding
Certified Nursing Assistant
Medical Staffing Solutions LLC
03.2022 - 01.2023
- Delivered compassionate and direct patient care by assisting individuals with daily living activities, including personalized bathing, grooming, and dressing support to enhance their comfort and dignity
- Regularly monitored patients' vital signs—such as blood pressure and heart rate—carefully observing any changes or abnormalities and promptly reporting findings to the nursing staff for timely interventions
- Skillfully facilitated the safe and secure transfer of patients from their beds to wheelchairs or other mobility devices, ensuring the use of proper techniques to prevent any risk of injury or discomfort
- Maintained meticulous documentation of all patient care activities, ensuring accuracy and compliance with healthcare regulations, which is crucial for delivering quality patient care and continuity of treatment
- Ensured a clean and safe patient environment by maintaining cleanliness in rooms and communal areas
- Assisted with feeding patients who required help or had special dietary needs
Home Healthcare Aide/Caregiver
Visiting Angels
10.2021 - 02.2022
- Assisted clients in simplifying their daily activities
- Collaborated effectively with patients at care levels 1 through 4, ensuring tailored support based on individual needs
- Delivered comprehensive direct patient care, which included assisting with personal hygiene tasks such as bathing and dressing, providing meals and nutrition support, and facilitating mobility to enhance patients' quality of life
- Played a key role in executing personalized care plans developed by registered nurses, ensuring that each patient's unique health requirements and preferences were met
- Diligently maintained and updated accurate documentation of patient information, including daily observations and any changes in their condition, to ensure effective communication within the healthcare team
- Actively contributed to improving clients' daily activities by identifying challenges and implementing practical solutions, promoting greater independence and well-being
Certified nursing assistant
New Haven Court at Lindwood
09.2019 - 09.2021
- Collaborated with the healthcare team to provide comprehensive care to residents
- Offered compassionate and personal assistance with essential daily activities like bathing, dressing, and meal preparation, ensuring their dignity and comfort
- Regularly checked in on residents to ensure they were comfortable and well-groomed, aiding with hygiene and grooming routines to support their overall well-being
- Maintained thorough and accurate records of each resident's care, noting any changes in health status and documenting progress to improve communication with the healthcare team
- Participated in various ongoing training programs and workshops to continuously enhance my skills and knowledge in resident care, focusing on best practices and innovative techniques
- Worked closely with a multidisciplinary healthcare team, including nurses and therapists, to create and implement individualized care plans that address each resident's unique needs and preferences, promoting a comprehensive approach to their health and happiness
Kitchen Assistant
Sunset Café
10.2017 - 08.2019
- Focused on restocking the station to ensure all necessary ingredients and tools were readily available for the cooking staff
- Proactively assisted chefs and kitchen personnel in preparing ingredients meticulously, including chopping vegetables, marinating proteins, and measuring spices to create various dishes
- Helped maintain a seamless and efficient workflow in a bustling kitchen environment by coordinating with team members to meet high-demand service times while prioritizing safety and cleanliness
Education
High school diploma -
Greensburg Salem High School
Greensburg, PA05.2019
Skills
- Decision Making
- House Cleaning
- Time Management
- Vital Signs
- CPR
- Multitasking
- Conflict Resolution
- First Aid
- Stocking Inventory
- Patient Care
- Nursing
- Home Care
- Observation
- Persuasive Speaking
- Active Listening
- Customer Service Skills
- Caregiving
- Charting
- Time management
- Compassion and empathy
- HIPAA compliance
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Scheduling
- Follow-up skills
- Product knowledge
- Appointment scheduling
- Documentation
- Microsoft PowerPoint
- Patient confidentiality
- Stress tolerance
- Empathy and patience
- Healthcare industry
- Strong interpersonal skills
- Record maintenance
- Quality assurance
- Team collaboration
- Phone and email etiquette
- Information collection
- Flexible schedule
- Patient check-in
- Friendly and outgoing
- Verbal and written communication
- Policy understanding
- Calm and professional under pressure
- Microsoft office
- Teamwork and collaboration
- Computer skills
- Understanding customer needs
- Calm under pressure
- Policies and procedures adherence
Timeline
CNA - Certified Nursing Assistant
Dedicated Nursing Associates, Inc.
11.2022 - 01.2025
Certified Nursing Assistant
Redstone Highlands/5star
03.2022 - 11.2023
Certified Nursing Assistant
Medical Staffing Solutions LLC
03.2022 - 01.2023
Home Healthcare Aide/Caregiver
Visiting Angels
10.2021 - 02.2022
Certified nursing assistant
New Haven Court at Lindwood
09.2019 - 09.2021
Kitchen Assistant
Sunset Café
10.2017 - 08.2019
High school diploma -
Greensburg Salem High School
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