Haley Murphy
PA
Summary
Highly motivated and organized individual dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Is experienced in management of retail (money handling) and degreed accounting. Has 10 years of work experience in multiple settings. 5 of those years being management, including a mid-level position.
Overview
10
10
years of professional experience
Work History
Customer service
De Lage Landen
07.2023 - Current
- I am responsible for taking inbound external customer calls and resolving any concerns or inquiries they may have post booking
- I assist with updating/verifying account information such as payments, address changes and cash application errors
- While mastering quality and KPIs in our call center, I also assist our remittance team with confirming and updating any direct debit accounts after our recent company migration
- I have been collaborating with our team lead trainer and have been contributing to our department’s success by assisting with new training, and adaptations during our migration of both our system as well as our website platform.
Service Coordinator
Penske Logistics
03.2022 - 05.2023
- Set up service and coordinate with our fleet management as well as the customer to get purchased units in and out of service as quickly as possible
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Lead Checkout Coach
The Giant Company
05.2021 - 03.2022
- Ensure that the checkout process runs smoothly, as well as making sure that all the problems get resolved properly before they get escalated
- Trained in different departments that encompass the front end, such as beer and wine, gas station, customer service and the self- checkout
- With this role, came the tasks required as a cash office associate
- Along with that, I finalized payroll and made the weekly schedule for the front-end associates.
Beer and Wine Lead
The Giant Company
12.2020 - 05.2021
- As the beer and wine lead, we are required to make sure all products are ordered and stocked
- Would make weekly orders with various vendors
- Also, would be required to create eye-catching displays for major holidays and events
- With that, we are required to write our team schedule and make sure that people get off the days they need and work during their availability.
Giant Direct Lead
The Giant Company
07.2020 - 12.2020
- Ensure that all customers receive their orders in a timely fashion, as well as monitoring the productivity of the shoppers, and the quality of the products they pick
- With that, we need to deal with any problems that could come up and make sure that they are handled properly and in a timely fashion.
Cash Office Associate
The Giant Company
12.2018 - 03.2022
- Oversee daily accounting functions and cash management, as well as monitoring regulatory compliance daily.
Pricing associate
The Giant Company
03.2018 - 05.2021
- I would assist with the weekly tag and pricing changes
- Would offer to work third shift in order to make sure that all tags were changed over for the opening of the store
- Created any new tags or signs needed.
Pharmacy Technician
The Giant Company
11.2018 - 06.2019
- Assisting the pharmacists on counting and filling prescriptions
- As well as making sure that all information is protected and kept confidential.
Check out Coach
The Giant Company
04.2017 - 03.2022
- Ensure that the checkout process runs smoothly, as well as making sure that all the problems get resolved properly before they escalate
- Trained in different departments that encompass the front end, such as beer and wine, gas station, customer service and the self- checkout.
Cashier/ Bagger
The Giant Company
05.2014 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- As a cashier, you are the final face of the company, it is our job to ensure that the customer has found everything they needed, and leaves the store satisfied.
Education
Berks Catholic- HS
06.2016
Skills
- Conflict resolution
- Quick learner
- Teamwork
- Leadership
- Strong customer service
- Excellent Communication
- Efficient typing
- Organization
Volunteer Leadership
- Assisted living center: Created games and ran activities for those that were living there.
- Athletic training: Assisted the current athletic training at the school with anything that was needed.
- HAWK: Oversaw checking clients in and making sure that each station was following the proper rotation. Ran the DEXA station and the cardiovascular testing station.
- Berks catholic high school field hockey: ran summer drills and trained the girls when the head coach was not available.
- Junior high field hockey team: Head coach as of July 2023.
Extracurricular Activities
08/07- 10/09: LAA field hockey association
10/08- 10/16: CYO Basketball
08/10- 10/11: Berks catholic Junior high Field hockey
08/12- 10/16: Berks Catholic High School Field hockey
09/14- 10/15: Junior Olympic field hockey team in training
08/16-10/19: Kings College D3 collegiate field hockey
Timeline
Customer service
De Lage Landen
07.2023 - Current
Service Coordinator
Penske Logistics
03.2022 - 05.2023
Lead Checkout Coach
The Giant Company
05.2021 - 03.2022
Beer and Wine Lead
The Giant Company
12.2020 - 05.2021
Giant Direct Lead
The Giant Company
07.2020 - 12.2020
Cash Office Associate
The Giant Company
12.2018 - 03.2022
Pharmacy Technician
The Giant Company
11.2018 - 06.2019
Pricing associate
The Giant Company
03.2018 - 05.2021
Check out Coach
The Giant Company
04.2017 - 03.2022
Cashier/ Bagger
The Giant Company
05.2014 - 03.2022
Berks Catholic- HS
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