Haley Sierra
Levittown
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
10
10
years of professional experience
Work History
Dental Receptionist
Smile Culture Dental
Fairless Hills
09.2024 - Current
- Managed patient scheduling and appointment confirmations for optimal office flow.
- Maintained patient records and updated information in electronic health systems.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Dental Receptionist
Pennsylvania Endodontics Specialist
Hatboro
01.2021 - 09.2025
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Arranged documents for insurance claims.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
Dental Office Receptionist
Torresdale Dental
Philadelphia
09.2015 - 01.2022
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Maintained electronic patient records and ensured data accuracy in the system.
- Coordinated communication between dental staff and patients regarding treatment plans.
- Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Provided excellent customer service by addressing any complaints or issues in a prompt manner.
- Scheduled appointments and managed the office calendar to ensure efficient use of time.
- Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
- Processed payments for services rendered using appropriate software programs.
Education
Dental Assisting Certification - Dental Assisting
Bucks County Community College
Newtown, PA05-2015
Skills
- Appointment scheduling
- Patient record management
- Insurance verification
- Billing and invoicing
- Electronic health records
- Customer relationship management
Timeline
Dental Receptionist
Smile Culture Dental
09.2024 - Current
Dental Receptionist
Pennsylvania Endodontics Specialist
01.2021 - 09.2025
Dental Office Receptionist
Torresdale Dental
09.2015 - 01.2022
Dental Assisting Certification - Dental Assisting
Bucks County Community College
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