Hanif Billups-Ware
Glenside
Summary
Organized and dependable candidate successful at multitasking with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to use the skills one have acquired to assist with leadership, customer service, and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Operations Lead
Chase Bank
02.2023 - Current
- Mentored team members on best practices and standard operating procedures to reduce errors.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Implemented quality control measures to ensure compliance with company's guidelines.
- Utilized guides to help with inform decision-making processes centered around system messages and transactions.
Associate Personal Banker
Wells Fargo
08.2021 - 02.2023
- Assist customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promote financial products by maintaining excellent service offering knowledge.
- Process customer requests for statements, ordering additional checks.
- Present new and additional products and services to existing customers.
Lead Teller
Wells Fargo
05.2016 - 08.2021
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to answer questions and process transactions.
- Introduced customers to other bank team members to help meet financial needs.
Teller
Wells Fargo
11.2010 - 05.2016
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch bankers.
Shift Supervisor
Au Bon Pain
04.2008 - 05.2011
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Arts - Liberal Arts And General Studies
Community College of Philadelphia
Philadelphia, PA05.2018
High School Diploma -
Samuel S Fels Senior High
Philadelphia, PA06.2004
Skills
- Issue Resolution
- Transaction Processing
- Customer Service
- Team Interaction
- Teller Transactions
- Financial Product Knowledge
- Teamwork and collaboration
- Decision-making
- Employee motivation
Certification
Servsafe Certification
Timeline
Branch Operations Lead
Chase Bank
02.2023 - Current
Associate Personal Banker
Wells Fargo
08.2021 - 02.2023
Lead Teller
Wells Fargo
05.2016 - 08.2021
Teller
Wells Fargo
11.2010 - 05.2016
Shift Supervisor
Au Bon Pain
04.2008 - 05.2011
High School Diploma -
Samuel S Fels Senior High
Associate of Arts - Liberal Arts And General Studies
Community College of Philadelphia