Hanin Suleiman
Allentown
Summary
Started working at Dorney Park and WildWater Kingdom in 2022 as a retail associate, where skills in patience, teamwork, and communication were developed through daily guest interactions. After two seasons, grew into a leadership role, learning how to guide and support team members while keeping a positive and safe work environment. Focused on creating great guest experiences through active listening, problem-solving, and encouraging teamwork among coworkers.
Overview
1
1
year of professional experience
Work History
Retail Team Lead
Dorney Park and Wildwater Kingdom
04.2025 - Current
- Assisted team members with daily operations and customer service tasks.
- Maintained merchandise presentation standards to enhance customer experience.
- Learned inventory management processes and supported stock replenishment efforts.
- Collaborated with team to ensure compliance with safety and operational guidelines.
- Supported store promotions by setting up displays and engaging with customers.
- Contributed to achieving sales goals through effective teamwork and communication skills.
- Adapted quickly to changes in store demands and contributed to a positive work environment.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer complaints with diplomacy, preserving the company''s reputation for excellent service.
- Ensured a positive work environment through effective communication and collaboration among team members.
- Promoted a safe working environment by enforcing safety guidelines throughout the store.
- Maintained store cleanliness, organization, and visual merchandising standards for an optimal shopping experience.
Education
Salisbury Senior High School
Salisbury, PA05-2025
Skills
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Time management
- Honest and dependable
- Strong communication and interpersonal skills
- Multitasking
- Creative thinking
Accomplishments
- Supervised team of [seven] staff members.
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Retail Team Lead
Dorney Park and Wildwater Kingdom
04.2025 - Current
Salisbury Senior High School
Similar Profiles
Jasmine LooseJasmine Loose
Team Lead at Dorney Park and Wildwater KingdomTeam Lead at Dorney Park and Wildwater Kingdom
Cody KauffmanCody Kauffman
Team Lead- Ride Operations at Dorney Park and Wildwater KingdomTeam Lead- Ride Operations at Dorney Park and Wildwater Kingdom
Eva Martinez-TabitaEva Martinez-Tabita
Haunt Actor at Dorney Park and Wildwater KingdomHaunt Actor at Dorney Park and Wildwater Kingdom
Michael KunkleMichael Kunkle
Machine Operator/Team Lead/Forktruck Operator at Penn Foam CorporationMachine Operator/Team Lead/Forktruck Operator at Penn Foam Corporation
Xavier RivasXavier Rivas
Senor Associate at Harbor FreightSenor Associate at Harbor Freight