Hannah Baker
Philadelphia
Summary
Detail-oriented professional specializing in customer transaction processing and friendly service. Proven ability to streamline workflows and enhance team collaboration. Dedicated professional with a strong background in customer service and health information management. Skilled in ensuring accuracy in transactions, optimizing workflows, and fostering teamwork to achieve exceptional service outcomes.
Overview
4
4
years of professional experience
Work History
Cashier Barista
Dunkin' Donuts
Philadelphia
09.2025 - 10.2025
- Processed customer transactions quickly and accurately at busy store locations.
- Maintained cleanliness and organization of the checkout area and dining space.
- Handled cash, credit, and mobile payments with attention to detail and security.
- Provided friendly service, greeting customers and addressing their needs promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Health Information Specialist
Datavant/ Our Lady of Lourdes Hospital
Camden
04.2024 - 08.2025
- Managed patient health records for accuracy and compliance with regulations.
- Collaborated with clinical staff to ensure timely data entry and updates.
- Facilitated document import into electronic health records using variety of applications and workflows, executed scanning and indexing and organized patient records for quick reference.
- Reviewed medical records for accuracy and completeness, ensuring compliance with legal and accreditation standards.
- Streamlined day-to-day office processes to meet long-term goals.
- Oversaw third-party billing and payment collection.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
Call center record retrieval specialist
Center City Legal Reproductions
Philadelphia
09.2021 - 04.2024
- Collaborated with legal teams to ensure accuracy in document preparation.
- Implemented efficient workflows to streamline document handling and reproduction.
- Maintained inventory of supplies necessary for reproduction tasks and operations.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
Education
High School Diploma -
Palmyra High School
Palmyra, NJ06-1994
Skills
- Cash handling
- Customer transaction processing
- Customer relationship management
- Quality assurance
- Workflow optimization
- Team collaboration
- Effective communication
- Problem solving
- Friendly service
- Adaptability to change
- Attention to detail
- Sales techniques mastery
- Conflict resolution
- Online orders preparation
- Merchandise restocking
- Sales expertise
- Empathy and patience
- Order verification
- Purchase assistance
- Payment processing
- Cash register operation
- Multitasking and organization
- Cleaning and sanitizing
Timeline
Cashier Barista
Dunkin' Donuts
09.2025 - 10.2025
Health Information Specialist
Datavant/ Our Lady of Lourdes Hospital
04.2024 - 08.2025
Call center record retrieval specialist
Center City Legal Reproductions
09.2021 - 04.2024
High School Diploma -
Palmyra High School