Hannah Brennan
North Wales
Summary
Motivated Criminal Justice student with hands-on experience in customer service, leadership, and operations management. Skilled in communication, problem-solving, and working in fast-paced environments. Experienced in supervising teams, handling cash transactions, and delivering high-quality customer service. Seeking opportunities to apply academic knowledge and professional experience in a professional or criminal justice-related setting.
Overview
6
6
years of professional experience
Work History
Server/Head Bartender
Texas Roadhouse
North Wales, PA
04.2025 - Current
- Delivered high-quality customer service in a fast-paced dining and bar environment
- Prepared and served beverages and cocktails in accordance with bar standards
- Took and accurately processed food and drink orders
- Served meals and drinks while ensuring timely delivery to guests
- Handled cash and processed payments with accuracy
- Maintained guest satisfaction by addressing concerns professionally
Shift Manager
Manhattan Bagel
Dublin, PA
10.2023 - 06.2025
- Supervised daily store operations to ensure efficiency and smooth workflow
- Managed inventory and ensured all supplies were stocked for daily operations
- Handled cash drawer balancing and completed end-of-day financial procedures
- Provided customer service and resolved customer issues in a professional manner
- Prepared food and beverages including sandwiches and espresso drinks
- Operated as cashier and barista in a high-volume environment
- Supported training and onboarding of new team members
Full Time Support Lead
Five Below
Brick, NJ
08.2020 - 12.2022
- Operated cash register and processed customer transactions accurately
- Provided customer assistance and resolved questions and concerns
- Stocked, organized, and maintained store merchandise displays
- Ensured cleanliness and organization of sales floor
- Assisted with closing procedures and cash handling responsibilities
Education
Bachelor of Science - Criminal Justice
Delaware Valley University
Doylestown05.2026
High School Diploma -
Brick Township High School
Brick, NJ06.2022
Skills
- Customer service & guest relations (server & bartender)
- Food & beverage service operations
- Bartending & drink preparation
- Cash handling & POS systems
- Order accuracy and transaction processing
- Team leadership & collaboration
- Inventory management & restocking
- Problem-solving under pressure
- Time management in fast-paced environments
- Training & supporting team members
Languages
English
Timeline
Server/Head Bartender
Texas Roadhouse
04.2025 - Current
Shift Manager
Manhattan Bagel
10.2023 - 06.2025
Full Time Support Lead
Five Below
08.2020 - 12.2022
Bachelor of Science - Criminal Justice
Delaware Valley University
High School Diploma -
Brick Township High School