Hannah James
Camp Hill
Summary
Detail-oriented individual with 10 years of related experience. Excellent verbal and written communication skills with a hardworking and diligent nature. Exceptional organizational, planning and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Dental Dreams LLC
11.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Lead Sterile Processing Technician
Pinnacle Health / UPMC West Shore
05.2015 - 11.2023
- Directly handled issues related to outside vendor trays that were being used for daily surgery.
- Worked directly with the supervisor and coordinator to ensure appropriate trays were delivered for next days cases.
- Wrapped and sterilized consignment trays to have available for scheduled and emergency cases.
- Trained staff on vendor process and instrumentation directly related to outside vendor companies and consignment trays.
- Assumed charge while the supervisor was not present.
- Monitoring the daily operations and workflow of the department to ensure that procedures are done correctly and in a timely manner.
- Primary contact for the day to day operations and issues that arise within the department as well as ancillary departments.
- Assume responsibility of attendance reporting, ordering supplies and documentation compliance.
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
Dental Receptionist
Dental Dreams
01.2014 - 08.2016
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Sales Associate
Bath And Body Works
07.2013 - 01.2014
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Diploma/Certificate - Medical Insurance Specialist/ Medical Biller
Kaplan Career Institute
Harrisburg, PA06.2013
High School Diploma -
Milton Hershey School
Hershey, PA06.2009
Skills
- Analytical Skills
- Problem Solving
- Leadership
- Professionalism
- Critical thinking
- Collaboration
- Process Improvement
- Decision Making
Certification
CRCST (Certified Registered Central Sterile Technician) 2017- Present
Timeline
Office Manager
Dental Dreams LLC
11.2023 - Current
Lead Sterile Processing Technician
Pinnacle Health / UPMC West Shore
05.2015 - 11.2023
Dental Receptionist
Dental Dreams
01.2014 - 08.2016
Sales Associate
Bath And Body Works
07.2013 - 01.2014
Diploma/Certificate - Medical Insurance Specialist/ Medical Biller
Kaplan Career Institute
High School Diploma -
Milton Hershey School
CRCST (Certified Registered Central Sterile Technician) 2017- Present
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