Hannah Lahiff
Glenside
Summary
Dynamic professional with extensive experience in customer service and team management at ZeroEyes LLC. Proven ability to enhance guest relations and optimize scheduling, resulting in improved operational efficiency. Skilled in data entry and effective planning, consistently delivering exceptional service and fostering positive customer experiences.
Overview
1
1
year of professional experience
Work History
Server/Restaurant Waiter
West Ave Grille
08.2025 - Current
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Managed inventory of dining supplies to prevent shortages during service.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Front Office Manager
ZeroEyes LLC.
06.2024 - 11.2025
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Server/Restaurant Waiter
Roosters
08.2024 - 07.2025
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Abington Senior High School
Abington, PAAssociate of Science -
Bucks County Community College
Newtown, PA05-2027
Skills
- Scheduling and calendar management
- Team management
- Oral and writing communication
- Data entry
- Effective planning
- Guest relations
- Professional appearance
- Customer service
Timeline
Server/Restaurant Waiter
West Ave Grille
08.2025 - Current
Server/Restaurant Waiter
Roosters
08.2024 - 07.2025
Front Office Manager
ZeroEyes LLC.
06.2024 - 11.2025
High School Diploma -
Abington Senior High School
Associate of Science -
Bucks County Community College