HANNAH MOCK
Annville
Summary
Energetic and personable bartender/server with strong customer service skills and a passion for creating great guest experiences. Experienced in fast paced environments, multitasking and upselling with ease. Works well in high-pressure settings with minimal supervision. Consistently recognized for proven capability.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Rotunda Restaurant and Brewery
07.2024 - Current
- Provide exceptional customer service, ensuring guests have a memorable experience.
- Collaborate with team members to ensure smooth service during peak hours.
- Craft and serve a variety of cocktails, beers, and specialty drinks while maintaining accuracy and speed.
- Process orders using POS System, handle cash and card transactions accurately.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Lead Bartender
Rivers Casino
01.2017 - 01.2020
- Managed High Limit bar, served 150+ customers per hour with complete accuracy
- Collected payments and followed proper cash handling procedures
- Monitored inventory levels and placed liquor and supplies orders as needed
- Inspected guest identification, to ensure guests met legal age limit
- Monitored guest alcohol consumption
New Sales Consultant
Chapman Chevrolet
01.2021 - 06.2024
- Drive team revenue totals, averaging $7M per year in sales
- Cultivate relationships with new and prospective customers, to achieve sales goals and inform customer on new vehicles, features and warranties
- Prospect customers through internet leads; maintain 70% conversion rate
- Develop and maintain a knowledge of evolving products, services, and customer trends
- Strategically negotiate purchase contracts with customers to close deals
- Collaborate with sales, finance, and service departments to ensure a seamless customer journey
- Manage customers through CRM software, Vin Solutions, to track daily activity
Education
Harrisburg Area Community College
01.2013
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Annville Cleona High School
01.2011
Skills
- Detail Oriented
- Time Management
- Customer Service
- Organization
- Prioritization
- Problem-Solving
- Written & Verbal Communication
- Decision Making
- RAMP Certified
- Sales Management
- PA Sales License
Timeline
Bartender/Server
Rotunda Restaurant and Brewery
07.2024 - Current
New Sales Consultant
Chapman Chevrolet
01.2021 - 06.2024
Lead Bartender
Rivers Casino
01.2017 - 01.2020
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Annville Cleona High School
Harrisburg Area Community College
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