Hannah Rugg
Lancaster
Summary
Resourceful assistant manager with 15+ years of experience in retail and customer service sectors. Proven track record in achieving sales goals, training staff, and enhancing customer experiences across various businesses. Successfully grew a dog boarding business from 1 to over 25 regular clients, demonstrating strong leadership and entrepreneurial skills. Adept at managing operations, maintaining high standards, and fostering team collaboration to drive success. Authorized to work in the US for any employer
Results-oriented professional with extensive experience in team leadership and staff training. Known for fostering strong customer relationships and achieving sales goals through strategic problem-solving and effective communication. Committed to driving operational excellence and enhancing customer satisfaction.
Overview
38
38
years of professional experience
1989
1989
years of post-secondary education
Work History
Assistant Manager
Rutter's
Lancaster
07.2024 - Current
- Assisting the store manager with fulfilling orders, bank deposits, staffing, accounting, and handling customer issues. Consulting with vendors on orders and deliveries of products. Customer service, and fulfilling customer needs and achieving sales goals.
Assistant Manager
Ann Taylor Factory
Lancaster
04.2023 - 06.2024
- I worked in assisting the store manager as well as achieving sales goals and training new staff. Assisting customers and have received good personal reviews by clients. Assisted with the visual aspects of the store, as well as setting new floor sets and product. Helping customers dress for that special occasion and delivering an excellent experience was my favorite part of this job.
Assistant Manager
Ten Thousand Villages
Intercourse
09.2021 - 04.2023
- My current role here at TTV covers a variety of responsibilities. I work as an assistant manager. I am responsible for sales goals, greeting customers, ordering supplies, maintaining a clean store, as well as assisting customers.
Owner
Doggie Boarding Business
Lancaster
03.2018 - 09.2021
- I have been running a doggie boarding business. I board dogs, drop in for clients and feed & walk dogs. I walked, fed and bathed dogs and took care of their needs.
- I started with 1 client and grew my business to over 25 regular clients. I also had many new clients as well.
Owner/CEO
H&R Wireless
Lancaster
05.2009 - 01.2012
- Managed daily operations of wireless retail store.
- Trained staff on customer service and product knowledge.
- Developed marketing strategies to increase store visibility.
Business Owner
Hannah’s Cleaning Business
Lancaster
08.1997 - 01.2008
- Managed daily operations of residential and commercial cleaning services.
- Trained and supervised cleaning staff on proper techniques and safety protocols.
- Developed customer relationships to ensure satisfaction and repeat business.
Front Desk Manager
Allergy & Immunology Medical Center
Plantation
08.1992 - 09.1995
- Managed daily front desk operations and ensured smooth patient flow.
- Supervised staff scheduling and coordinated training for new employees.
- Handled patient inquiries and resolved issues efficiently and professionally.
Cleaning Business
Hannah’s Cleaning Services
Plantation
01.1989 - 08.1992
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Receptionist
Dr Lwin, Orthopedics,MD
Plantation
07.1987 - 12.1991
- Greeted patients and visitors warmly upon arrival at the orthopedic clinic.
- Managed multi-line phone system to schedule appointments and answer inquiries.
- Maintained organized patient records and ensured confidentiality compliance.
Education
South Plantation High School
Plantation, FLSkills
- Customer relationship management
- Visual merchandising
- Employee training
- Accounting procedures
- Staff supervision
- Sales forecasting
- Order fulfillment
- Inventory management
- Team building
- Problem solving
- Effective communication
- Customer service improvement
- Data analysis
- Performance evaluation
- Operations management
- Staff training and development
- Retail operations
- Coaching and mentoring
- Customer relations
- Conflict resolution
- Business administration
- Team motivation
- Vendor relationship management
- Reporting and documenting
- Meeting facilitation
- Team motivation techniques
- Orientation and training
- Multitasking and organization
- Retail operations management
- Problem-solving
- Compliance
- Verbal and written communication
- Marketing
- Product branding
- Customer relationship management (CRM)
- Budget assistance
- Adaptability and flexibility
- Sales growth
- Customer service
- Orientating and training
- Employee performance evaluation
- Task delegation
- Team leadership
- Strategic thinking
- Money handling
- Marketing tactics
- Employee engagement
- Rewards program oversight
- Policy administration
- Customer service and satisfaction
- Sales reporting
- Corporate social responsibility
- Decision-making
- Workplace safety compliance
- Project management abilities
- Sales strategies
- Team collaboration
- Time management
- Adaptability
- Customer rapport
- Recruiting and interviewing
- Staff development
- Financial management
- Recruitment and hiring
- Strategic planning
- Process improvement strategies
- Scheduling and planning
- Workload management
- Sales monitoring
- Product and service sales
- Policy enforcement
- Sales goal achievement
- Staff training
- Performance monitoring
- Client engagement
- Active listening
- Supervision and leadership
- Basic math
- Dependable and responsible
- Multitasking Abilities
- Relationship building
- Team management
Timeline
Assistant Manager
Rutter's
07.2024 - Current
Assistant Manager
Ann Taylor Factory
04.2023 - 06.2024
Assistant Manager
Ten Thousand Villages
09.2021 - 04.2023
Owner
Doggie Boarding Business
03.2018 - 09.2021
Owner/CEO
H&R Wireless
05.2009 - 01.2012
Business Owner
Hannah’s Cleaning Business
08.1997 - 01.2008
Front Desk Manager
Allergy & Immunology Medical Center
08.1992 - 09.1995
Cleaning Business
Hannah’s Cleaning Services
01.1989 - 08.1992
Front Desk Receptionist
Dr Lwin, Orthopedics,MD
07.1987 - 12.1991
South Plantation High School