Results-driven professional skilled in staff training, crisis de-escalation, and documentation accuracy. Proven ability to enhance team collaboration and drive client satisfaction through effective communication and problem-solving strategies. Experience in the health care field and works well under pressure.
Overview
9
9
years of professional experience
Work History
Housekeeper
Comprehensive Cleaning Solutions
Harrisburg
06.2025 - Current
Executed daily cleaning schedules, adapting tasks to meet client demands.
Efficiently prioritized tasks to ensure timely completion of cleaning duties.
Engaged positively with clients and guests to enhance their experience during daily duties.
Responded to requests from clients regarding housekeeping needs.
Ensured all health standards were met during cleaning operations.
Followed safety protocols while handling cleaning chemicals and tools.
Operated commercial cleaning equipment to maintain high cleaning standards.
Communicated effectively with team members to coordinate tasks and schedules.
Reported any maintenance issues or damage to supervisors immediately.
Educational Behavioral Support
The Vista School
Hershey
10.2020 - 06.2025
Promoted high clientele satisfaction by resolving problems with knowledgeable, professional, and friendly interactions
Leadership position - Supervised and coached staff on new techniques, updates, and behavior plans
Provided excellent service and attention to clients when face-to-face or through phone conversations.
Recognized by management for providing exceptional client service and continuing voluntary training.
Exceeded role expectations by finding creative solutions to problems.
Developed innovative strategies that improved team collaboration and effectiveness.
Collaborated with diverse coworkers to achieve project goals and resolve product-related issues.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Performed extensive research to inform strategic choices.
Utilized various software and tools to streamline processes and optimize performance.
Personal Care Assistant
Life's New Beginning
York
04.2019 - 10.2020
Assisted clients with daily living activities and personal hygiene needs.
Engaged clients in daily activities to enhance social interaction and support emotional well-being.
Built strong and trusting rapport with clients and loved ones.
Established safe and positive living environments for clients by effectively communicating concerns and challenges with family and staff.
Recorded client status progress and challenges in logbooks and reports.
Reviewed health updates regularly to ensure clients received appropriate care and support.
Developed individualized care plans in collaboration with healthcare professionals.
Provided families with education on caregiving techniques and community resources to improve client care.
Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Administered medications according to the care plan and directions.
Medical Technician
Providence Place Assisted Living
Dover
08.2017 - 12.2018
Monitored vital signs and recorded health information accurately.
Administered medication according to healthcare professionals' instructions.
Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
Maintained organized records of patient interactions and care plans, ensuring compliance with regulatory standards.
Coordinated communication among residents, families, and healthcare staff to ensure continuity of care.
Assisted residents with daily living activities and personal care needs.
Supported healthcare teams in consistently delivering timely and quality care according to company standards.
Supervised and trained new technicians on facility protocols, enhancing adherence to standards.
Trained new staff on resident care protocols and safety procedures.
Maintained organization and cleanliness of medical equipment and supplies, supporting efficient operations.
Education
High School Diploma -
Susquenita High School
Duncannon, PA
06.2015
Skills
Task prioritization and exceptional time management skills