Hannah Wisniewski
Mocanaqua
Summary
Dynamic and results-oriented professional with extensive experience in customer service and support roles, notably with First Keystone Community Bank. Demonstrated ability to manage high-stress situations and resolve customer complaints, enhancing loyalty and repeat business. Skilled in active listening and problem-solving, with a proven track record of improving service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
First Keystone Community Bank
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Help at Home Senior Care
02.2023 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Retirement Services Representative
Empower Retirement LLC
06.2022 - 04.2024
- Served as a subject matter expert on company's proprietary retirement software, assisting colleagues with technical issues or inquiries when needed.
- Participated in external conferences or workshops related to retirement planning, staying current with evolving industry trends and best practices.
- Enhanced client satisfaction by providing efficient and accurate retirement services support.
- Supported clients during annual enrollment periods by promptly addressing questions and concerns about their retirement options.
Customer Service Representative
Hellers Gas
11.2020 - 06.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Warehouse Worker
Amazon
02.2018 - 09.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50-75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Northwest Area School District
Shickshinny, PASkills
- Customer service
- Respectful and compassionate
- Professionalism and ethics
- Packaging and labeling
- Active listening
- Time management
- Self-motivated and disciplined
- Problem-solving
Timeline
Customer Service Representative
First Keystone Community Bank
04.2024 - Current
Caregiver
Help at Home Senior Care
02.2023 - 09.2024
Retirement Services Representative
Empower Retirement LLC
06.2022 - 04.2024
Customer Service Representative
Hellers Gas
11.2020 - 06.2022
Warehouse Worker
Amazon
02.2018 - 09.2020
High School Diploma -
Northwest Area School District
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