- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Fundraising Events
- Gardening
- Road Trips
- I enjoy cooking for friends and family gatherings
- Sharing content of custom cake decorations and desserts to social media platforms
HANNAH S. SHUPP
Waynesboro
Summary
Known for producing innovative and visually appealing cake designs that meet client expectations. Team-oriented with strong commitment to delivering results and adapting to changing needs. Experienced in management skills of other employees and work environment. Known for my adaptability and attention to details under pressure in fast paced settings. Quickly able to resolve conflicts and deescalate situations when a client is dissatisfied or there is workplace disruption.
Overview
7
7
years of professional experience
Work History
Cake Decorator and Customer Service Support Staff
Safron Bakery and Cafe
01.2025 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Precisely arranged display cases throughout workday to highlight finished products.
Store Associate
GIANT Company
05.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service
- Increased production and sales within the Bakery department during holiday peak times
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Library Assistant
Penn State University
09.2024 - 12.2025
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Direct students to research databases and book course information. Complete small tasks of barcoding and labeling books.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
Grade 9 Catering and Food Service Provider
Penn State University
08.2022 - 08.2024
- Trained new staff members on proper food handling techniques, ensuring compliance with health regulations.
- Played leadership role in being responsible for delegating tasks to student employees to sustain the work environment and production
- Collaborated with chefs to develop creative, seasonal menu offerings that attracted new patrons.
- Coordinated catering events successfully by overseeing all aspects of planning, execution, and followup.
- ServeSafe training and certification for Food Protection Manager as of 06/29/2023
- Developed and maintained positive relationships with customers to enhance service and experience for clients
- Maintained a high level of communication between front-of-house staff and kitchen team members for seamless service delivery.
Server and Cashier
The Parlor House Family Restaurant
06.2019 - 08.2021
- Cultivated warm relationships with regular customers
- Answering phone for carry out orders and resolving issues with billing payments as well as scheduling for reservations and dates available for catering
- Carried out opening, closing, and shift change duties to keep the restaurant working efficiently
- Collected payments for meal and beverage bills, gift card processes, checks, and bulk orders while maintaining balanced cash receipts and an accurate drawer
- Counting money to pay each server, closing register shifts which included counting the drawer, and writing inventory of each of the sales made in the day
- Worked with a POS system to place orders, manage bills, and handle complimentary items
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Highschool Diploma -
Waynesboro Area Senior High School
Waynesboro, PANo Degree - Human Devleopment And Family Studies
Penn State University
Mont Alto, PASkills
- Multitasking
- Team Leadership
- Thrives in Fast-Paced Environments
- Attentive to Details
- POS Transactions
- Skilled in Customer Engagement Strategies
- Interpersonal Skills
- Hospitality
- Complex Problem-Solving
- Productivity and Efficiency
- Billing and Payment Processing
- Cash Register Operations
- Basic Mathematical Skills
- Cultural Competence
- Cake decoration
- Food handling safety
- Continuous learning and adaptation
- Decorating skills
- Precise Hand-eye coordination
Accomplishments
- Advanced Academic Learning includes Distinguished & High Honors
- High school Diploma
Activities
- Advising youth and assist in tutoring
- Sharing ideas and my faith through religious organizations
- Occasional volunteer work throughout the community
- Hosting events and fundraisers for direct causes
Interests
Timeline
Cake Decorator and Customer Service Support Staff
Safron Bakery and Cafe
01.2025 - Current
Library Assistant
Penn State University
09.2024 - 12.2025
Store Associate
GIANT Company
05.2024 - Current
Grade 9 Catering and Food Service Provider
Penn State University
08.2022 - 08.2024
Server and Cashier
The Parlor House Family Restaurant
06.2019 - 08.2021
Highschool Diploma -
Waynesboro Area Senior High School
No Degree - Human Devleopment And Family Studies
Penn State University
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