HARLEY DESCHAMPS
Milford
Summary
Dynamic administrative professional with a robust background in healthcare practices, recognized for exceptional problem-solving abilities and effective communication skills. A positive and enthusiastic team player, adept at leading groups, developing strategic initiatives, and fostering a collaborative environment through comprehensive training and goal-setting. Proven track record in aligning team efforts toward shared objectives while actively seeking and incorporating valuable feedback. Strong interpersonal skills enhance the ability to convey vision and drive success across diverse teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
United Healthcare - Afit, Remote
10.2022 - Current
- Trained new team members by relaying information on company procedures.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collected, arranged, and input information into database systems.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
Front Office/Surgical Scheduler
Frankel Foot and Ankle
02.2021 - 10.2024
- Checked physician's orders and availability calendar to schedule tests and procedures.
- Reached out to patients to confirm arrival times and convey procedures.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Answered telephone calls to offer information, answer questions, and direct calls to staff.
- Coded correct procedures for physician and billing purposes.
- Coordinated with facilities to set up surgeries for two surgeons
Practice Coordinator
Tenet Florida Physician Services
08.2023 - 01.2024
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
Plan Sponsor Associate
Mutual of America
08.2022 - 08.2023
- The regional client relationship manager with material and reports.
- Research to resolve inquiries and problems related to non-discrimination results, test result logs, and audits.
- Handle routine, client calls, mail, respond, and enter information into databases.
- Audited data to verify accuracy, quality and compliance audits with standards.
Administrative Assistant
Ellenville Regional Hospital, Ellenville, NY
04.2022 - 08.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Build and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Provided direct support to the president, VP and COO through planning, coordinating and external activities. Role includes supporting: chef, nursing officer, nursing managers, medical staff, and staffing coordinator.
- Create an assist content, scheduling of meetings, agendas, presentations, and events.
Front Office Assistant
Middletown Medical Group, Various Locations
06.2020 - 04.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed patient check-in process by verifying insurance and submitting forms to nursing team.
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education
GED -
Berkshire Community College
01.2019
Bachelor of Science - Health Administration
Pennsylvania State University
University Park, PA01-2029
Skills
- Trend tracking
- Work assignment delegation
- Coaching and mentoring
- Customer service best practices
- Front office administration
- Healthcare insurance knowledge
- Performance monitoring
- Quality control
- Process improvement
- Customer service optimization
- Healthcare system navigation
- Public speaking
- Policy enforcement
Certification
Certified medical administrative assistant - Surry purchase - 2020
Timeline
Practice Coordinator
Tenet Florida Physician Services
08.2023 - 01.2024
Supervisor
United Healthcare - Afit, Remote
10.2022 - Current
Plan Sponsor Associate
Mutual of America
08.2022 - 08.2023
Administrative Assistant
Ellenville Regional Hospital, Ellenville, NY
04.2022 - 08.2022
Front Office/Surgical Scheduler
Frankel Foot and Ankle
02.2021 - 10.2024
Front Office Assistant
Middletown Medical Group, Various Locations
06.2020 - 04.2022
GED -
Berkshire Community College
Bachelor of Science - Health Administration
Pennsylvania State University
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