Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harley Gurry

Milford

Summary

My goal is to obtain a challenging role at an organization where I can use my experience to become a valued asset to the team as well as learn new skills for advancement to broaden my horizons. I am organized, detail oriented, highly empathetic, and have clear communication skills that help me to be an amazing co-worker and asset to assisting others.

Overview

5
5
years of professional experience

Work History

Receptionist/CSR

Catskill Veterinary Services
Rock Hill, NY
04.2019 - 05.2020

• Check clients in & out in a time efficient manner using checks, cash, & credit card machines

• Handle invoices & billing

• Use a multi phone line to handle incoming calls & outgoing calls in numbers of up to 600+ a day & direct them where they need to go

• Assist clients & patients in a calm manner during emergencies by alerting Doctors & staff

• Clean & sanitize rooms in between patient visits

• Monitor the flow of incoming emails, faxes, & other important documents & organize them efficiently

• Create client & patient relationships that were positive & long lasting

• Refill medications

Cashier/Team Assistant

Phantom Fireworks
Matamoras, PA
04.2017 - 07.2017

-Operated a cash register for cash, check and credit card transactions with 100% accuracy.

-Alerted customers to upcoming sales events and promotions.

-Welcomed customers into the store and helped them locate items.

-Stocked and replenished merchandise according to store merchandising layouts.

-Educated customers about the brand to incite excitement about the company's mission and values.

-Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

-Cleaned and organized the store, including the checkout desk and displays.

-Identified potential shoplifters and alerted management.

Cashier/Team Assistant

Phantom Fireworks
Matamoras, PA
04.2016 - 07.2016

-Operated a cash register for cash, check and credit card transactions with 100% accuracy.

-Alerted customers to upcoming sales events and promotions.

-Welcomed customers into the store and helped them locate items.

-Stocked and replenished merchandise according to store merchandising layouts.

-Educated customers about the brand to incite excitement about the company's mission and values.

-Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

-Cleaned and organized the store, including the checkout desk and displays.

-Identified potential shoplifters and alerted management.

Receptionist/CSR

Alpenglow Specialty and Emergency Center
Boulder, CO
04.2015 - 09.2015

satisfaction.

-Effectively managed a high-volume of inbound and outbound customer calls.

-Accessing/modifying patient records and processing record transfers, and faxing all records as needed

-Invoicing and taking deposits for services rendered

-Documenting specialized information regarding client information into databases

-Prepare patient forms and files ahead of their scheduled appointments for easy access when they arrive

-Inform clients of expected waiting time if the doctor(s) is(are) behind schedule.

-Schedule appointments & Contact scheduled pre-surgery appointments with reminder of time and required care, for example, withholding food and water.•

-Answer questions regarding the status of hospitalized patients as directed by the attending doctor

-Close out and record credit card and third-party payment option charges daily

-Assist emotional and/or grieving clients without undue stress to ensure they are as comfortable as possible

-Prepare and send out sympathy cards

Education

Associate of Arts - Photography

Art Institute of Pittsburgh
Pittsburgh

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • File management
  • Multi-line telephone operation
  • Professional demeanor
  • Service-oriented mindset

Timeline

Receptionist/CSR

Catskill Veterinary Services
04.2019 - 05.2020

Cashier/Team Assistant

Phantom Fireworks
04.2017 - 07.2017

Cashier/Team Assistant

Phantom Fireworks
04.2016 - 07.2016

Receptionist/CSR

Alpenglow Specialty and Emergency Center
04.2015 - 09.2015

Associate of Arts - Photography

Art Institute of Pittsburgh
Harley Gurry