Harmony Berk Berk
Jim Thorpe
Summary
Professional hospitality worker with strong background in front-of-house operations. Known for seamless team collaboration, ensuring high standards and achieving results. Adept at adapting to changing needs, providing exceptional customer service, and maintaining positive atmosphere. Skilled in communication, conflict resolution, and multitasking.
Overview
5
5
years of professional experience
Work History
FOH Team Member
Chick-fil-A
Kutztown, PA
08.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed front-of-house operations, maintaining cleanliness and organization throughout restaurant.
- Trained new team members on operational procedures and customer service best practices.
- Collaborated with team to streamline order processing, enhancing efficiency during peak hours.
- Resolved customer inquiries and concerns promptly, fostering positive dining experiences.
- Assisted in inventory management, ensuring timely restocking of essential supplies and products.
- Participated in team meetings to discuss performance goals and strategies for improvement.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
Hostess/Server
MYST
05.2022 - Current
- Started as a hostess and worked up to a server role through strong performance and customer service skills.
- Greeted guests warmly, managed reservations, and maintained organized seating flow during high-traffic times
- Communicated effectively with both front- and back-of-house teams to ensure smooth service
- As a server, took orders accurately, provided detailed menu knowledge, and delivered a friendly and attentive dining experience
- Handled multiple tables at once, managed customer needs, and resolved issues promptly and professionally
- Maintained cleanliness and organization of dining and hosting areas, and assisted with closing procedures
Cashier Customer Service
MAUCH CHUNK 5 AND 10
06.2021 - 12.2023
- Provided friendly, efficient customer service while managing daily front-end operations in a busy retail environment.
- -Operated the cash register with accuracy, processed transactions quickly, and handled customer questions and concerns with professionalism
- -Maintained a clean and organized checkout area, restocked shelves regularly, and ensured products were easy for customers to find
- -Balanced multiple responsibilities including assisting shoppers, restocking merchandise, and prepping the store for opening and closing
- -Built strong communication and time-management skills by working closely with a small team and staying on task during high-traffic hours
- -Developed attention to detail and a strong work ethic by staying proactive and dependable during every shift
Education
Bachelors - Secondary Education English
KUTZTOWN UNIVERSITY OF PENNSYLVANIA
01.2027
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Team collaboration
- Greeting guests
- Allergy awareness
- Task prioritization
- Multitasking Abilities
Timeline
FOH Team Member
Chick-fil-A
08.2025 - Current
Hostess/Server
MYST
05.2022 - Current
Cashier Customer Service
MAUCH CHUNK 5 AND 10
06.2021 - 12.2023
Bachelors - Secondary Education English
KUTZTOWN UNIVERSITY OF PENNSYLVANIA