Harold Oviol
Philadelphia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent customer services specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish and English .
Overview
6
6
years of professional experience
Work History
Flight Attendant
American Airlines
10.2022 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Office Assistant
TOWER IMMIGRATION LLC
09.2021 - 06.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared meeting rooms and materials and recorded important information.
- Coached new hires on company processes while managing employees to achieve maximum production.
Food Service Coordinator
Visit Costa Rica Campaign
10.2021 - 12.2021
- Observed customer purchases in line and differentiated between standard portions.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Circulated kitchen area to receive work assignments and identify support tasks
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Managing high volume costumer per day over 200
Event Production Assistant
HGTV - My Lottery Dream Home TV SHOW
07.2021 - 08.2021
- Completed wide range of tasks in diverse filming areas to support operations.
- Interacted positively with actors and actresses when escorting to and from trailers during filming.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Recommended workflow and budget improvements, resulting in 40 % savings per event.
Sales Associate
Estee Lauder
10.2019 - 08.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by 25 % by offering advice on purchases and promoting additional products.
- Completed orders and organized product deliveries to meet customer timetables.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Trained team members on cash register operation and cash handling.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty, also
- Provided positive first impressions to welcome existing, new and potential customers
Customer Service Representative
Pipeline Coworking Spaces, Orlando Location
07.2017 - 05.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective customers.
- Welcomed, greeted and assisted guests in high-traffic store, generating $ 15.000 of dollars in business
Sales Associate Specialist
Ulta Cosmetics
10.2018 - 10.2019
- Greeted customers and helped with product questions, selections and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Associate of Arts -
Art's Sake Acting School
Orlando, FL08.2020
GED -
Clubclass English Languaje School
Malta Europe09.2014
Associate of Arts -
Juana Sujo Arts School
Caracas Venezuela09.2011
High School Diploma -
Padre Tomas Sandoval
Valencia Venezuela07.2007
Skills
- Customer interaction
- High-volume dining
- Client Service
- Exceptional customer service
- Relationship building
- Problem-solving skills
- Adapt to diverse groups
- Sales expertise
- Complaint resolution
- Stock management
- Retail store support
Languages
Spanish
Native or Bilingual
English
Full Professional
References
Joe Esposito
CEO - OUR PEOPLE ENTERTAINMENT
joe@ourpplent.com
201-874-8188
Gregory Stott
General Manager- Pipeline coWorking Spaces
gstott@pipelineworkspaces.com
4075017756
Susan Fronsoe
CEO 22talent - Talent Agency
susan@22talent.com
407-917-6908
Timeline
Flight Attendant
American Airlines
10.2022 - Current
Food Service Coordinator
Visit Costa Rica Campaign
10.2021 - 12.2021
Office Assistant
TOWER IMMIGRATION LLC
09.2021 - 06.2022
Event Production Assistant
HGTV - My Lottery Dream Home TV SHOW
07.2021 - 08.2021
Sales Associate
Estee Lauder
10.2019 - 08.2020
Sales Associate Specialist
Ulta Cosmetics
10.2018 - 10.2019
Customer Service Representative
Pipeline Coworking Spaces, Orlando Location
07.2017 - 05.2019
Associate of Arts -
Art's Sake Acting School
GED -
Clubclass English Languaje School
Associate of Arts -
Juana Sujo Arts School
High School Diploma -
Padre Tomas Sandoval
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