Harold Warren
Monroe
Summary
Dynamic operations manager with proven expertise in enhancing service efficiency and customer satisfaction. Experienced in documentation, reporting, and implementing effective scheduling strategies.
Overview
38
38
years of professional experience
Work History
Owner/Operator
Red Caps Car Service
Braddock, PA
03.2015 - Current
- Managed operational workflows to enhance service efficiency and meet client expectations.
- Implemented effective scheduling and dispatching strategies for vehicles to improve overall workflow and resource management.
- Developed and implemented customer feedback mechanisms to enhance client satisfaction.
- Created comprehensive training modules for new drivers to enhance safety awareness and elevate customer service standards.
Delivery Driver /General Warehouse Associate
Sears
Lawrenceville, PA
05.2002 - 11.2002
- Delivered products efficiently to customers, ensuring timely service and satisfaction.
- Operated delivery vehicle while adhering to all safety regulations and company policies.
- Maintained accurate delivery logs and inventory records for tracking purposes.
- Assisted in training new drivers on route navigation and customer service best practices.
Computer Repair Technician
Unisys
Cranberry, PA
10.1988 - 02.2002
- Diagnosed hardware and software issues, providing effective solutions for customer devices.
- Performed repairs on laptops and desktops, ensuring optimal performance post-service.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Disassembled computers to perform diagnostics and check for repair needs.
Education
Bachelor of Science - Computer Science
Computer Systems Institute
IL09-1988
BBA - Business Administration And Management
The Ohio State University
Columbus, OH05-1976
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Communication and interpersonal skills
- Safe driving practices
- Warehouse operations
- GPS navigation proficiency
Timeline
Owner/Operator
Red Caps Car Service
03.2015 - Current
Delivery Driver /General Warehouse Associate
Sears
05.2002 - 11.2002
Computer Repair Technician
Unisys
10.1988 - 02.2002
Bachelor of Science - Computer Science
Computer Systems Institute
BBA - Business Administration And Management
The Ohio State University