Harold Francisco Mora Novoa
Panama
Summary
Senior international executive with over 15 years of experience in banking, technology, and services companies. Skilled in leading complex areas such as IT, Operations, transformation, and projects. Known for strategic thinking, leadership, and delivering results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Vice-president, IT, Operations, Projects
Capital Bank
12.2019 - 12.2022
- Led transformation process, including innovation initiatives and skill set alignment.
- Implemented service level agreements, achieving 96% monthly compliance.
- Restructured Project Management Office and Processes areas for efficiency.
- Developed medium-term Corporate IT plan to align with business strategy.
- Promoted and implemented collaboration tools to facilitate team coordination, automate processes, and enable data-driven decision-making. This initiative supported remote work arrangements and improved Committee dynamics.
Vice-president, Operations and Finance
Bi Bank
05.2018 - 11.2019
- Defined operational controls, reducing operational losses by 100%.
- Strengthened Operations and Finance areas for performance improvement.
- Structured Projects and Processes areas, reducing audit findings.
Corporate Services Director
ExploMide
07.2016 - 05.2018
- Established financial planning process, improving cash flow.
- Strengthened technological infrastructure.
- Defined metrics for executive decision making.
Manager (IT)
Bladex Bank
04.2015 - 06.2016
- Led main transformation project of the Organization with budget of over $10MM.
- Supported administration of project aimed at changing central Bank system, achieving outlined objectives.
Operations Director
Banistmo Bank
11.2013 - 01.2015
- Managed Bank and subsidiary operations, overseeing loan portfolio of $6,200MM and deposits of $5,700MM.
- Improved customer promise fulfillment by approximately 23%.
- Strengthened accounting control, reducing overdue items from 40% to 2%.
- Reduced Bank claims by approximately 16% through process interventions.
- Established structure aligned with Commercial Areas to facilitate communication.
- Implemented proximity plans to enhance team commitment.
Operations Manager
HSBC Bank
07.2010 - 11.2013
- Managed key Bank processes, including loan portfolio operations and team of approximately 150 people.
- Directed migration of over 10 key business processes to Regional Service Center.
- Managed processes such as Loans, Credit Cards, Opening and Maintenance of Accounts, International Transfers.
- Implemented reorganization in Operations structure, generating $1MM in annual savings.
Operations Controller and Chief of Staff
HSBC Bank
01.2007 - 06.2010
- Managed planning, budgeting, and financial control processes in Operations (including Technology).
- Implemented Shared Services methodology in Technology.
- Led implementation of Cobit model in Technology, strengthening area administration.
- Coordinated Business Continuity process at corporate level.
- Selected for "Talented Staff" program, invited to "Group Graduate Development Program" leadership program in London.
Education
MBA - IT Services Management, Sustainable Development
Incae Business School
Costa Rica2006
Bachelor of Science - Computer Engineering, Panama
Costa Rica Institute of Technology
Costa Rica2003
Skills
- Leadership experience
- Strategic planning and execution
- Digital Transformation
- Analytical and Critical Thinker
- Executive Leadership
- Innovative and Visionary
- Results Orientation
- Financial Management
Certification
ITIL v2 (Services Management), EXIN
Timeline
Executive Vice-president, IT, Operations, Projects
Capital Bank
12.2019 - 12.2022
Vice-president, Operations and Finance
Bi Bank
05.2018 - 11.2019
Corporate Services Director
ExploMide
07.2016 - 05.2018
Manager (IT)
Bladex Bank
04.2015 - 06.2016
Operations Director
Banistmo Bank
11.2013 - 01.2015
Operations Manager
HSBC Bank
07.2010 - 11.2013
Operations Controller and Chief of Staff
HSBC Bank
01.2007 - 06.2010
MBA - IT Services Management, Sustainable Development
Incae Business School
Bachelor of Science - Computer Engineering, Panama
Costa Rica Institute of Technology
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