Harry Lai
Philadelphia
Summary
Dynamic construction professional with a proven track record at Self Employed Services, specializing in sustainable building practices and project management. Expert in formwork construction and construction safety protocols, I excel in reducing costs and enhancing project quality through innovative techniques and meticulous attention to detail, fostering strong client relationships and team collaboration.
Overview
18
18
years of professional experience
Work History
Construction
Self Employed Services
Philadelphia, PA
06.2008 - Current
- Led construction of environmentally sustainable buildings, contributing to community eco-initiatives.
- Managed site construction costs, project targets and managed records to allocate resources.
- Implemented lean construction methodologies to improve overall project performance metrics.
- Installed complete systems at new residential and business construction sites.
- Filed construction permits to receive approval from local municipalities.
- Reduced construction costs with value engineering techniques and innovative material selection.
- Enhanced project quality with meticulous attention to detail in all construction tasks.
- Developed construction plans, schedules and budgets to achieve stakeholder objectives.
- Reduced construction costs by optimizing structural systems and material selections.
- Revised pieces with adjustments to fit, construction and materials.
- Reduced costs for construction projects by implementing value engineering techniques.
- Reduced construction delays through proactive risk identification and mitigation strategies.
- Streamlined construction processes by implementing efficient project management strategies.
- Enhanced project efficiency by providing expert guidance on construction methods and materials.
Technician
Comcast
Philadelphia, PA
07.2016 - 06.2019
- Conducted routine maintenance and troubleshooting on cable and internet service equipment.
- Assisted customers with technical issues, providing effective solutions and enhancing satisfaction.
- Collaborated with team members to resolve complex service-related challenges efficiently.
- Documented service calls accurately, ensuring proper records for future reference and quality control.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Ensured compliance with safety standards while performing installations and repairs at customer locations.
- Implemented process improvements that enhanced operational efficiency in service delivery.
Techinician
Cablenet
Philadelphia, PA
02.2014 - 05.2016
- Operated and maintained cabling tools and equipment to ensure optimal performance.
- Assisted in troubleshooting network issues, enhancing system reliability.
- Collaborated with team members to execute installation projects efficiently.
- Conducted routine inspections of infrastructure for compliance with safety standards.
- Documented service reports to track progress and improve service delivery.
- Provided technical support to clients, addressing inquiries and resolving issues promptly.
- Trained new technicians on equipment usage and safety protocols, fostering team development.
- Streamlined processes for cable installation, reducing downtime and improving workflow efficiency.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Manager
Mays Cafe
Philadelphia, PA
09.2010 - 11.2012
- Managed client relationships, ensuring timely communication and addressing service inquiries effectively.
- Conducted market research to identify new service opportunities and trends within industry.
- Trained and mentored junior team members on best practices in service management and customer engagement.
- Oversaw financial management tasks, including budgeting and invoicing, ensuring profitability of services offered.
- Collaborated with clients to customize services based on specific needs and preferences, enhancing retention rates.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed and implemented efficient service delivery processes to enhance client satisfaction.
Education
Graduate Certificate - Aviation
Aviation Institute of Maintenance
Philadelphia, PAGED -
Enterprise High School
Orlando, FLSkills
- Formwork construction
- Highway construction safety
- Construction safety protocols
- Glass shower construction
- Construction best practices
- Residential construction
- Building Construction Understanding
- Construction techniques
- Floor system construction
- Construction management
- Fence construction
- Butt joint construction
- Home construction
- Framework construction
- Construction protocols and standards
- New construction and remodeling
- Basic construction knowledge
- Cabinetry construction
- Fixture design and construction
Timeline
Technician
Comcast
07.2016 - 06.2019
Techinician
Cablenet
02.2014 - 05.2016
Manager
Mays Cafe
09.2010 - 11.2012
Construction
Self Employed Services
06.2008 - Current
Graduate Certificate - Aviation
Aviation Institute of Maintenance
GED -
Enterprise High School