Hasan Fleming-Salley
King Of Prussia
Summary
Dynamic operations leader with a proven track record in High Volume Leadership, excelling in strategic planning and team engagement. Spearheaded initiatives that enhanced operational quality and profitability, while implementing financial controls. Adept at mentoring teams and fostering a collaborative environment, driving significant improvements in performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Director of Operations
Topgolf King of Prussia
01.2023 - Current
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Mentored and coached team members to foster productive and engaging work environment.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Operations Manager
Topgolf Edison
11.2019 - 01.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Guest Service Manager
Topgolf Edison
07.2018 - 11.2019
- Oversaw lobby operations and concierge services.
- Attended to customer needs, responding to questions, complaints and escalations.
- Reviewed daily bookings, preparing guest reservations prior to arrival.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Created and managed accurate occupancy forecasts and budgets.
- Handled guest concerns and offered complimentary services to maintain high guest satisfaction rates.
Training Manager
Topgolf Edison
05.2017 - 07.2018
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Captain of the New Venue Opening Team
Team Lead
Topgolf Alpharetta
04.2014 - 05.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Arts - Computer Science
Morehouse College
Atlanta, GASkills
- Leadership training
- Strategic planning and execution
- Operations oversight
- Financial controls implementation
- Profit and loss accountability
- Operations management
- Team Engagement
Accomplishments
- Chair of the employee resource group Black Alliance Network Group Since 2024
- Facilitator of Franklin Covey's 6 Critical Practices for Leading a Team since 2022
- Helped open 8 Venues and trained over 2,500 new hires on company standards and objectives
Awards
- Front of House Associate of the Year - 2014 (Topgolf Alpharetta)
- Front of House Associate of the Year -2015 (Topgolf Alpharetta)
- Leadership Award - 2017 (Topgolf Edison)
- Leadership Award - 2018 (Topolf Edison)
- Leadership Award - 2019 (Topgolf Edison)
- Leadership Award - 2021 (Topgolf Edison)
- Leadership Award - 2022 (Topgolf Edison)
Timeline
Director of Operations
Topgolf King of Prussia
01.2023 - Current
Operations Manager
Topgolf Edison
11.2019 - 01.2023
Guest Service Manager
Topgolf Edison
07.2018 - 11.2019
Training Manager
Topgolf Edison
05.2017 - 07.2018
Team Lead
Topgolf Alpharetta
04.2014 - 05.2017
Bachelor of Arts - Computer Science
Morehouse College