Hayden Piatetsky
Drexel Hill
Summary
I'm the individual you are looking for if you are looking for someone who is a people person, someone who is self-motivated, reliable, eager to work and learn. I make myself available to go above and beyond with other coworkers, customers, and any additional tasks given to me. I have a strong work ethic and maintain a professional demeanor at all times. I look forward to having the opportunity of meeting with you. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Shared Services Representative
Vector Security
03.2025 - Current
- Shared Services includes responding to inbound calls , responding to customer emails, scheduling appointments along with data entry on customers accounts.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Contracted Customer Service Representative
Freedom Mortgage
05.2024 - 09.2024
- With my contracted time at Freedom Mortgage, my responsibilities included answering inbound calls to assist with customers with their account inquiries and bill payments (avg 100 per day), making outbound calls to promote current campaigns to ensure customers are informed of current programs offered, directing callers to their advisors and proper departments and took notes on their accounts.
- Responded to customer requests for products, services, and company information.
Remote Customer Service Representative
CleanItSupply.com
07.2019 - 02.2023
- During my time at Cleanitsupply, my remote duties consisted of Assisting customers over live chat, taking inbound calls to assist with customers orders and account standings, making outbound calls to follow up on requests and to follow up with distribution on customers orders. In addition to inbound and outbound calls, other duties consisted of assisting customer via email, freight set up via email. I also led one of the companies primary marketplaces on Walmart.com along with running the companies Canadian branch and assisting with their customers and shipments.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Dog Trainer/Sales Associate
Petco
05.2013 - 02.2020
- When I was with Petco, my job title was "Senior District Dog Trainer". The duties of the job were to trach dog training classes with multiple students at a time, along with training other stores in the district's trainers to be trainers at their location. When I was not training a class or training others, I would make outbound calls to potential customers along with approaching in store customers to make dog training sales and to upsell their purchases. Additional duties at the location was creating and organizing calendars for classes 3 months at a time for customers to view and attend classes. In addition to training, I was the stores lead cashier and customer service representative with customers on the floor, to assist them with finding products and services that they needed.
Customer Service
Staples
11.2017 - 12.2019
- With my time at Staples, my duties consisted of being one of the store's primary cashiers, and when I was not on register I would assist customers on the store floor along with stocking shelves. Additional duties included taking inbound calls and taking inventory.
- Provided sales and customer service assistance to walk-in traffic
- Provided exceptional customer service to drive satisfaction.
Cashier/Stocker
Five Below
01.2013 - 05.2013
- With my time at Five Below, my duties were to be one of the stores cashiers and when not on register, I would stock shelves and assist customers.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Education
Associate's degree - Culinary arts
Community College of Philadelphia
Philadelphia, PA09.2014
High school diploma - undefined
Philadelphia academy charter high school
Philadelphia, PA06.2011
Skills
- Proficient in Microsoft Office
- Proficient in computer applications
- Experienced trainer
- Fast and accurate typing
- Live chat support expertise
- E-commerce expertise
- Extensive sales experience
- Effective communication
- Conflict resolution
- Proficient in outbound calling
- Inbound call management
- Efficient time management
- Advanced typing proficiency
- Detail-oriented data management
- Client account management
- Extensive customer service experience
- Point of sale proficiency
- Strong organizational abilities
- Retail sales
- Prioritization and scheduling
- Cold calling
- Phone etiquette
- Warm calling
Timeline
Shared Services Representative
Vector Security
03.2025 - Current
Contracted Customer Service Representative
Freedom Mortgage
05.2024 - 09.2024
Remote Customer Service Representative
CleanItSupply.com
07.2019 - 02.2023
Customer Service
Staples
11.2017 - 12.2019
Dog Trainer/Sales Associate
Petco
05.2013 - 02.2020
Cashier/Stocker
Five Below
01.2013 - 05.2013
High school diploma - undefined
Philadelphia academy charter high school
Associate's degree - Culinary arts
Community College of Philadelphia
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