Hayley Borneman
Perkasie
Summary
My professional experience includes enhancing customer interactions with clear communication and personalized customer-centric support. I am proficient in a range of technologies from Social Media platforms and Microsoft Office. While working at Darianna Bridal and Tuxedo, I helped boost the brand’s presence on social media, which led to higher engagement from followers. I am skilled in both product sales and customer service, and comfortable working in fast-paced environments where I can consistently deliver great service and maintain high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Oyster House Restaurant
01.2025 - Current
- First point of contact for guests, responsible for providing a warm and inviting atmosphere
- Escorting guests to their table and communicating table turnover to the waitstaff
- Manage and oversee the reservations system ensuring accurate seating arrangements
Retail Associate- Seasonal
Asher’s Chocolates
12.2024 - 01.2025
- Delivered exceptional customer service in a fast-paced, high-volume environment, ensuring customer satisfaction during peak sales periods
- Managed point of sale transactions and processed sales accurately
- Assisted in the packaging and labeling of products for sale
Customer Service Associate
Philly Pretzel Factory
05.2019 - 08.2024
- Delivered great service by greeting customers, resolving complaints, and being a key point of contact between customers and the company
- Handled a high volume of customer interactions, developing strong multitasking skills
- Fulfilled customer orders, handled transactions, and maintained inventory
Prom Consultant
Darianna Bridal and Prom
11.2022 - 05.2023
- Managed and grew social media accounts (Instagram and TikTok) by creating engaging content that increased followers and brand visibility
- Collaborated and promoted different companies' designs and collections
- Assisted customers with dress selection and sizing, providing personalized recommendations.
- Processed dress orders
Education
Bachelor of Arts - Communication
College of Charleston
Charleston, SC05-2027
Skills
- Personalized customer service
- Product sales
- Skilled in managing social media platforms
- Impactful communication
- Proficient in Microsoft Office
- Effective collaboration
Community Service & Volunteer Work
Trinity Lutheran Church- Perkasie, PA
- Delivered food donations to the local community and assisted with cleanup inside and outside the church
Timeline
Restaurant Hostess
Oyster House Restaurant
01.2025 - Current
Retail Associate- Seasonal
Asher’s Chocolates
12.2024 - 01.2025
Prom Consultant
Darianna Bridal and Prom
11.2022 - 05.2023
Customer Service Associate
Philly Pretzel Factory
05.2019 - 08.2024
Bachelor of Arts - Communication
College of Charleston
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