Hayley E. Carmichael
Pittsburgh
Summary
People-focused leader with a background in hiring, recruitment, training, and team management. Passionate about creating positive, inclusive environments and helping others grow. Skilled in communication, problem-solving, and handling tough situations with empathy. Excited to bring my experience in leadership, recruitment, and student support into a career in human resources.
Overview
11
11
years of professional experience
Work History
Resident Director
The University of Pittsburgh Residence Life
05.2022 - Current
- Supervise 18 Resident Assistants and empower them to support ~700 first-year students
- Supervise 1 professional Graduate Student in their role as an Assistant Resident Director
- Recruit, interview, train, and mentor new Resident Directors
- Serve in an on-call rotation responding to crisis and campus emergencies
- Serve on departmental strategic teams for recruitment, selection, training, and staff evaluations to enhance hiring processes and professional development
- Foster a safe, welcoming, and inclusive environment for Residence Hall students
- Conduct student conduct hearings to discuss policy violations and behavioral concerns
- Manage a large building budget for programming and student staff development
Assistant Resident Director
The University of Pittsburgh Residence Life
08.2020 - 05.2022
- Supervised 18 Resident Assistants and empower them as they support their residents
- Served in a regular duty rotation as on-call professional staff member responsible for providing emergency and crisis response
- Fostered a welcoming and inclusive environment for all Pitt students
- Collaborated with 13 Resident Directors and 12 central staff members from Residence Life
- Collaborated with various offices on the Pittsburgh campus to bring information and resources to students on-campus
Resident Advisor- Conklin Hall and University Apartments
BGSU Residence Life
08.2017 - 05.2020
- Supervised and supported up to 50 residents through their transition to college via consistent individual interactions, regular floor meetings, and referrals to campus resources
- Empowered residents to facilitate conversations in order to manage constructive conversations
- Fostered a welcoming and inclusive environment for all residents and guests
- Served in a regular duty rotation as an on-call student staff member responsible for providing emergency and crisis response
- Collaborated with 15 other Resident Advisors and 3 members of Hall Leadership Team
Desk Clerk- Conklin Hall and Falcon Heights
BGSU Residence Life
01.2017 - 05.2020
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Ensured the safety of all residents and visitors by maintaining and regulating entry into the hall
- Collaborated with 15 other desk clerks to assure information is efficiently communicated
- Identified and communicate any issues and possible solutions to supervisors
Gymnastics Coach
North Canton YMCA Gymnastics Center
11.2013 - 08.2018
- Coached gymnasts aged 2-18 years; whose skill levels range from recreational to competitive
- Educated others in technical skills and compulsory sets for each of the 4 areas (floor, vault, balance beam, and bars), as well as safety education, first aid, and leadership training
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
Education
Human Resources Law Certificate -
University of Pittsburgh
Pittsburgh, Pennsylvania06.2025
Master of Education - Higher Education
University of Pittsburgh
Pittsburgh, Pennsylvania05-2022
Bachelor of Science - Gerontology
Bowling Green State University
Bowling Green, OH05-2020
Skills
- Employee relations
- Performance management
- Problem-solving
- Reliability
- Excellent communication
- Conflict resolution
- Staff training/development
- Policy implementation
Awards
- Bronze Pin- National Residence Hall Honorary, 05/20
- Outstanding Leadership Pin- National Residence Hall Honorary, 05/20
- Top Ten Program Award- CAACURH Regional Leadership Conference, 11/19
- Staff Member Excellence Award- Office of Residence Life, 05/19
- Outstanding Service- National Residence Hall Honorary (NRHH), 05/19
- Honorable Recognition- NRHH, 05/19
- Resident Advisor of the Year- Resident Student Association, 05/18
- Outstanding Leadership and Service Pin- NRHH, 05/18
Timeline
Resident Director
The University of Pittsburgh Residence Life
05.2022 - Current
Assistant Resident Director
The University of Pittsburgh Residence Life
08.2020 - 05.2022
Resident Advisor- Conklin Hall and University Apartments
BGSU Residence Life
08.2017 - 05.2020
Desk Clerk- Conklin Hall and Falcon Heights
BGSU Residence Life
01.2017 - 05.2020
Gymnastics Coach
North Canton YMCA Gymnastics Center
11.2013 - 08.2018
Human Resources Law Certificate -
University of Pittsburgh
Master of Education - Higher Education
University of Pittsburgh
Bachelor of Science - Gerontology
Bowling Green State University
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