Adaptable and reliable professional with a diverse background in hospitality and claims management. Strong communication and problem-solving skills foster effective collaboration, driving positive customer experiences and enhancing service quality.
Overview
6
6
years of professional experience
Work History
Bartender
Yinzer Valley Farms
Mount Pleasant, PA
11.2025 - Current
Ensured compliance with health and safety regulations, maintaining a clean and organized bar environment.
Kept bar presentable and well-stocked to meet customer needs.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Claims Resolution Specialist
Allstate Insurance Co.
Uniontown, PA
04.2023 - Current
Investigated and resolved claims discrepancies, ensuring compliance with company policies and procedures.
Managed high volumes of claims inquiries, delivering timely responses and maintaining service excellence standards.
Investigated issues to determine appropriate coverage and liability for auto claims.
Explained policy coverage, liability and denials to policyholders, lawyers, and other involved parties.
Server
Marilyn’s of Morgantown
Morgantown, WV
06.2020 - 11.2023
Delivered exceptional customer service, ensuring guest satisfaction in a fast-paced dining environment.
Managed multiple tables efficiently, prioritizing tasks to enhance service flow and reduce wait times.
Trained new servers on menu knowledge and best practices for delivering high-quality dining experiences.
Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
Studio Manager
Orangetheory Fitness
Morgantown, WV
11.2022 - 05.2023
Oversaw daily studio operations, ensuring seamless execution of fitness classes and member services.
Managed scheduling and staffing, optimizing resource allocation to enhance team performance.
Developed and implemented marketing strategies to promote membership growth and retention.
Trained and mentored staff in customer service excellence, fostering a positive studio environment.