Heath Bowes
Montoursville,PA
Summary
Adept Service Technician with a proven track record at L&L Boiler, enhancing equipment performance and customer satisfaction. Skilled in installation, repair, and preventive maintenance, I excel in troubleshooting and customer service. My dedication to safety and efficiency has significantly improved first-time fix rates, demonstrating both technical expertise and a commitment to excellence.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
16
16
years of professional experience
Work History
Service Technician
L&L Boiler
01.2011 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Maintenance Technician
Paris Healthcare
01.2009 - 04.2010
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
Lab Assistant
Triangle Tech
07.2008 - 10.2008
- Worked here while attending school
- Building maintenance
- Lawn care
Education
Associate in Specialized Technology - Maintenance Electricity
Triangle Tech
Sunbury, PA10-2008
High School Diploma -
Bucktail High School
Renovo, PA06-2000
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Combustion curves
- Controllers safety checking
- Paperwork on the issue
- Setting new burners up
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Mechanical aptitude
- System installation
- Equipment inspection
- Customer relationship management
- Operating test equipment
- Electrical systems
- Troubleshooting
- Safety procedures adherence
- Testing and evaluation
- Diagnostics skill
- Technical support
- Equipment demonstration
- Plumbing
- Drywalling
- Mechanical tools
- Hand tools
- System upgrades
Timeline
Service Technician
L&L Boiler
01.2011 - Current
Maintenance Technician
Paris Healthcare
01.2009 - 04.2010
Lab Assistant
Triangle Tech
07.2008 - 10.2008
Associate in Specialized Technology - Maintenance Electricity
Triangle Tech
High School Diploma -
Bucktail High School
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