Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heath Hullihen

Blandburg

Summary

Entrepreneurial and efficiency driven individuals that is experienced thriving in fast-paced environments. Possesses a strong ability to quickly absorb and apply new information to diverse situations, facilitating adaptability and problem-solving skills to make data-driven decisions.

Overview

19
19
years of professional experience

Work History

Income Maintenance Caseworker

Commonwealth of Pennsylvania
07.2016 - Current
  • Review, analyze, interpret, and correctly apply policy; data enter information into an automated eligibility determination system as well as perform manual calculations;
  • Type clear and thorough case comments about client circumstances and changes. Adhere to all deadlines in accordance with federal and state policy. Complies with regimented policies and procedures as well as staying current with major changes impacting on knowledge and skill is essential.
  • For 3 years, dealt with over 900 client caseload providing customer service, applying policy, making required changes to case records along with any special projects regarding SNAP and medical assistance benefits. Communicated changes to clients and answer inquiries.
  • Starting in July of 2019 was promoted to Long Term Care (LTC) unit. Dealt with 19 facilities in multiple counties as liaison to authorize LTC Medicaid benefits. Communicated with business managers via email inquiries, approved applications, and applied policy regarding long term care.
  • Named twice to special project units regarding overpayments where data was analyzed to determine if overpayments were made.
  • Created multiple systems using Excel and other programs to more efficiently handle day to day tasks along with log information ensuring all deadlines were met.

Independent Agent

Moments on the Move Travel/Marvelous Mouse Travels
07.2017 - Current
  • Created YouTube page for Marvelous Mouse Travels; managed over 250 agents in soliciting and coordinating new content for channel.
  • Implemented efficient booking processes to enhance customer satisfaction and streamline operations.
  • Developed personalized travel itineraries based on client preferences and budgets.
  • Communicated with clients to advise of changes, create best itinerary, along with providing best customer service
  • Created marketing plans to attract clients along with A/B testing to find most efficient methods

Operator

Grandma Lena’s BBQ
06.2006 - 09.2013
  • Created data driven systems in order to efficiently manage inventory, cash flow, and cost control reducing waste by 13% over the life of the tenure
  • Over HR functions & implemented staff training programs to improve service quality and employee performance for a small team of 5 employees.
  • Ran marketing campaigns including implementing POS and rewards program, increasing business each year over year by an average of 4% each year.

Education

Bachelor of Arts - Psychology, Religion

Bucknell University
05.2008

Skills

  • Experienced in using Microsoft Office applications including Pivot Tables, V/Z Lookup
  • Manages time effectively with self-prioritization and deadline adherence
  • Learns new concepts quickly; self-teaches new programs with efficiency
  • Experience in applying regulations and data to reach decisions
  • Streamlining processes via task analysis
  • Developed data-driven programs for marketing and customer service

Timeline

Independent Agent

Moments on the Move Travel/Marvelous Mouse Travels
07.2017 - Current

Income Maintenance Caseworker

Commonwealth of Pennsylvania
07.2016 - Current

Operator

Grandma Lena’s BBQ
06.2006 - 09.2013

Bachelor of Arts - Psychology, Religion

Bucknell University

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Heath Hullihen