Heather Artman
Leechburg
Summary
Experienced with comprehensive administrative support, including executive scheduling and office management. Utilizes exceptional organizational skills to maintain efficiency and productivity. Strong understanding of communication strategies and protocol adherence.
Professional with experience in public transportation, prepared for role of Transit Bus Operator. Demonstrates strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and schedules. Skilled in safe driving practices, customer service, and route management. Highly valued for punctuality, problem-solving, and effective communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Public Transit Bus Operator
Westmoreland County Transit Authority
02.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated large vehicles in difficult urban and rural conditions.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
Kiski Area School Bus Driver
Smith Bus Company
09.2020 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Medical Billing/General Secretary
Dr. DiSanti
03.2008 - 12.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined office processes by implementing efficient filing systems and organizational tools.
- Ensured timely completion of projects by tracking progress and keeping teams informed about deadlines and expectations.
- Coordinated calendars, ensuring optimal time management and reducing scheduling conflicts.
- Managed confidential documents with discretion, ensuring proper storage and handling procedures were followed.
Education
Kittanning Senior High School
Kittanning, PASkills
- Organizational leadership
- Document preparation
- Meeting coordination
- Customer service
- Task prioritization
- File management
- Safe driving
- Schedule adherence
- Passenger assistance
- Adaptive decision making
Certification
Pennsylvania Commercial Driver's License with Passenger Endorsement
Timeline
Public Transit Bus Operator
Westmoreland County Transit Authority
02.2024 - Current
Kiski Area School Bus Driver
Smith Bus Company
09.2020 - Current
Medical Billing/General Secretary
Dr. DiSanti
03.2008 - 12.2009
Kittanning Senior High School
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