Heather Bach
Irwin
Summary
Dynamic business owner with a proven track record at Hairtinis Salon, excelling in customer relations and small business operations. Cultivated strong client relationships, driving repeat business and referrals. Skilled in financial management and team leadership, fostering a positive culture that enhanced employee engagement and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Owner
Hairtinis Salon
01.2006 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Bartender
Westmoreland Firehall
02.2015 - 02.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Cosmetologist - Cosmetology
Gordon Phillips
Monroeville, PA02-1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
Timeline
Bartender
Westmoreland Firehall
02.2015 - 02.2017
Owner
Hairtinis Salon
01.2006 - Current
Cosmetologist - Cosmetology
Gordon Phillips
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