Heather Crawley
Belle Vernon
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Supervisor
Fayette Resources
Belle Vernon
10.2013 - Current
- Developed training programs to enhance employee skills and performance.
- Implemented process improvements to streamline operations and increase efficiency.
- Facilitated conflict resolution among team members to foster a positive work environment.
- Collaborated with upper management to align team goals with organizational objectives.
- Coordinated team meetings to discuss project updates and address challenges.
- Mentored junior staff to promote professional growth and skill enhancement.
- Established reporting protocols for tracking team performance and productivity.
- Trained employees on new policies and procedures to ensure adherence and understanding.
- Evaluated workflow processes to identify areas for improvement and optimization.
- Provided support during onboarding to integrate new hires effectively into the team.
- Encouraged open communication among team members to enhance collaboration.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Associate of Arts - Letter Art Science
Pennsylvania State University
University Park, PA 08.2006 - 08.2008
Associate of Applied Science - Social Sciences
Pennsylvania State University
University Park, PA 08.2006 - 08.2008
Bachelor of Science - Criminal Science
Pennsylvania State University
University Park, PA 09.2002 - 05.2005
Skills
Microsoft Word and Excel experience with pinpoint
Timeline
Supervisor
Fayette Resources
10.2013 - Current
Associate of Arts - Letter Art Science
Pennsylvania State University
08.2006 - 08.2008
Associate of Applied Science - Social Sciences
Pennsylvania State University
08.2006 - 08.2008
Bachelor of Science - Criminal Science
Pennsylvania State University
09.2002 - 05.2005