Heather Dry
Montgomery
Summary
Dynamic retail professional with a proven track record at Target, excelling in pricing strategy and inventory audits. Recognized for exceptional customer service and effective communication skills, driving repeat business and enhancing customer satisfaction. Adept at training staff and optimizing stock control to meet consumer demands efficiently.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
General Merchandise Expert/Presentation Expert
Target
11.2019 - Current
- Greeted store customers and discussed needs.
- Stocked designated items on shelves, end caps and displays.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
- Picked and packed order items.
- Supervised and trained new staff in performing census.
Assistant Manager
Dress Barn
08.2017 - 10.2019
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Communications
Shippensburg University of Pennsylvania
Shippensburg, PAHigh School Diploma -
Liberty Jr-Sr High School
Liberty, PA06-2000
Skills
- Pricing strategy
- Stock control
- Packing and shipping
- Audit inventory
- Merchandise restock
- Build displays
- Excellent communication
- Multitasking Abilities
- Interdepartmental communication
- Interpersonal skills
- Customer service
- Quick learner
- Verbal and written communication
Timeline
General Merchandise Expert/Presentation Expert
Target
11.2019 - Current
Assistant Manager
Dress Barn
08.2017 - 10.2019
No Degree - Communications
Shippensburg University of Pennsylvania
High School Diploma -
Liberty Jr-Sr High School
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