Heather Eloshway
Brownsville,PA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
30
30
years of professional experience
Work History
Direct Support Professional
Arch Human Services
07.2019 - 04.2023
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Direct Support Professional
Washington-Greene ARS
03.2018 - 05.2019
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
Security Officer
Meadows Casino
09.2015 - 01.2018
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Delivered chips from the money cage to table games.
- Managed main Security Desk, answered the main casino phone.
Lead Security Officer
Centurian Security
08.2011 - 07.2015
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Checked and verified photo identification prior to granting facility access.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Shift Supervisor
Dairy Queen
10.1993 - 12.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Specialized Business - Criminal Justice
ICM School of Business
Pittsburgh, PA09.2006
Skills
- Time management
- First aid and safety
- Client support
- Leadership skills
- Mentoring behavior
Timeline
Direct Support Professional
Arch Human Services
07.2019 - 04.2023
Direct Support Professional
Washington-Greene ARS
03.2018 - 05.2019
Security Officer
Meadows Casino
09.2015 - 01.2018
Lead Security Officer
Centurian Security
08.2011 - 07.2015
Shift Supervisor
Dairy Queen
10.1993 - 12.2008
Specialized Business - Criminal Justice
ICM School of Business
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