Heather Ferst
Bensalem
Summary
Dedicated professional with proven expertise in customer service, organization, and communication. Skilled in resolving discrepancies and enhancing client satisfaction.
Overview
7
7
years of professional experience
Work History
Collections/ Accounts Receivable
Ardex Labs
Philadelphia, PA
02.2025 - 02.2026
- Processed incoming payments and reconciled accounts to ensure accurate financial records.
- Assisted with account inquiries and resolved discrepancies to enhance customer satisfaction.
- Utilized accounting software to track receivables and generate reports for management review.
- Supported monthly closing activities by preparing necessary documentation for finance team.
Administrative Assistant/Income Tax Preparer
Lopez, Teodosio & Larkin LLC
Langhorne, PA
06.2023 - 09.2025
- Answered calls and directed them to appropriate staff.
- Distributed mail throughout the office.
- Did inventory of the office and ordered supplies from multiple vendors.
- Prepared tax returns individual and business by checking authorizations , scanning, copying and organizing documents for clients.
Human Resource Generalist
BrightStar Care
Bensalem, PA
09.2021 - 05.2023
- Facilitated new employee onboarding processes, ensuring smooth integration into organizational culture.
- Developed and implemented training programs to enhance staff performance and retention.
- Interviewed, checked references, performed drug test.
- Set up orientation: took picture for ID badge, gave each employee scrubs and company bag.
- Set caregiver up on time clock.
- On call every 3rd week for 7 days.
Medical Receptionist
St. Mary Medical Center-Langhorne Physician Services
Langhorne, PA
09.2018 - 09.2021
- Opened office daily.
- Checked in patients for multiple doctors and offices, checked all patients insurance before being seen.
- Answered phones for appointment line and scheduled appointments.
Education
High School Diploma - Dental Assistant
Sanford–Brown
Trevose, Pa01-2009
Dental Assistant - Dental Assistant
Delaware Valley Academy
Philadelphia08-2004
High School Diploma -
Bensalem High School
Bensalem, PA06-2003
Skills
- Customer service, excellent communication skills and phone etiquette
- Dependable and responsible
- Organization and time management
- Flexible and adaptable
- Proficient in Microsoft Office
- EMR, EPIC, Sage, Practice Management,Sunrise
Timeline
Collections/ Accounts Receivable
Ardex Labs
02.2025 - 02.2026
Administrative Assistant/Income Tax Preparer
Lopez, Teodosio & Larkin LLC
06.2023 - 09.2025
Human Resource Generalist
BrightStar Care
09.2021 - 05.2023
Medical Receptionist
St. Mary Medical Center-Langhorne Physician Services
09.2018 - 09.2021
High School Diploma - Dental Assistant
Sanford–Brown
Dental Assistant - Dental Assistant
Delaware Valley Academy
High School Diploma -
Bensalem High School