Heather Frank
Philadelphia,PA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server
Rocco's at the Brick
10.2020 - 11.2025
- Collaborated with kitchen staff to expedite meal preparation during peak hours.
- Implemented upselling techniques to increase average check totals.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Maintained the cleanliness and organization of the dining area.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties.
- Developed strong relationships with regular customers through genuine hospitality efforts, leading to repeat business.
Server
Pineville Tavern
05.2015 - 10.2020
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and drink orders using POS system, enhancing order accuracy and efficiency.
- Trained new servers on best practices and menu knowledge.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
Timeline
Server
Rocco's at the Brick
10.2020 - 11.2025
Server
Pineville Tavern
05.2015 - 10.2020