Heather Garner
Genesis Healthcare
Douglassville,PA
25
years of professional experience
Work History
Clinical Quality Specialist / Market Clinical Advisor
6 Years- Provide clinical consultation and operational support across multiple skilled nursing facilities.
- Lead quality assurance and performance improvement initiatives to strengthen clinical outcomes and regulatory compliance.
- Mentor and coach Directors of Nursing and nursing leadership teams to improve leadership effectiveness and operational success.
- Assist facilities in achieving successful state survey outcomes and sustained regulatory compliance.
- Analyze quality metrics and implement action plans to improve CMS Five-Star Quality Ratings.
- Partner with executive leadership to identify opportunities for process improvement and operational excellence.
Senior Center Nurse Executive
2 Years 7 Months- Directed all clinical and nursing operations for a post-acute rehabilitation center.
- Led interdisciplinary teams to improve quality measures, resident outcomes, and operational performance.
- Managed staffing, budgets, regulatory compliance, and employee development.
- Maintained survey readiness while fostering a culture of accountability and excellence.
Center Nurse Executive
3 Years 8 Months- Oversaw all nursing services and daily clinical operations.
- Ensured compliance with federal, state, and company regulations.
- Implemented quality improvement initiatives that enhanced patient care and operational efficiency.
- Recruited, developed, and retained high-performing nursing staff.
TCU Unit Manager / Nurse Practice Educator / Infection Preventionist
4 Years 9 Months- Managed operations of the Transitional Care Unit.
- Coordinated infection prevention and control programs.
- Educated and mentored nursing staff on evidence-based clinical practices.
- Supported regulatory compliance and quality improvement initiatives.
Nursing Unit Manager
5 Years 11 Months- Supervised daily nursing operations and clinical staff.
- Coordinated resident care while ensuring compliance with healthcare regulations.
- Developed staff competencies through coaching, education, and performance management.
Licensed Practical Nurse
2 Years 5 Months- Delivered high-quality nursing care in a long-term care setting.
- Administered medications and treatments while maintaining accurate documentation.
- Collaborated with interdisciplinary teams to develop and implement resident care plans.
Education
Associate of Applied Science - Nursing Science
Practical Nursing Diploma
Skills
Clinical Operations Leadership
Regulatory Compliance & Survey Readiness
CMS Five-Star Rating Improvement
Multi-Site Clinical Oversight
Leadership Coaching & Mentoring
Director of Nursing Development
Clinical Education
Skilled Nursing & Post-Acute Care
Performance Improvement
Staff Development
Change Management
Strategic Planning
Interdisciplinary Team Leadership
Timeline
Clinical Quality Specialist / Market Clinical Advisor
Genesis Healthcare
07.2020 - CurrentRead More
Senior Center Nurse Executive
PowerBack Rehabilitation - Genesis Healthcare
03.2018 - 10.2020Read More
Center Nurse Executive
PowerBack Rehabilitation - Genesis Healthcare
07.2014 - 03.2018Read More
TCU Unit Manager / Nurse Practice Educator / Infection Preventionist
Sanatoga Center - Genesis Healthcare
10.2009 - 07.2014Read More
Nursing Unit Manager
Berkshire Center - Genesis Healthcare
11.2003 - 10.2009Read More
Licensed Practical Nurse
ManorCare Health Services
10.2001 - 03.2004Read More
Reading Area Community College
Practical Nursing Diploma
Read More
Reading Area Community College
Associate of Applied Science from Nursing Science
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