Heather Givler
Altoona
Summary
Project coordinator with proven ability to facilitate communication among clients, vendors, and team members. Skilled in project documentation and budget management, ensuring timely project execution and high stakeholder satisfaction.
Overview
18
18
years of professional experience
Work History
Project Coordinator
Blair Image Elements
Altoona
06.2023 - Current
- Facilitated communication between clients, vendors, and team members.
- Coordinated efforts with internal departments and external vendors to achieve timely task completion.
- Managed project documentation and updated schedules regularly.
- Tracked project budgets and reported expenses to ensure financial accountability.
- Produced and distributed regular reports on key performance indicators to inform project stakeholders.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assessed, monitored and reported on work progression.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Identified project needs by reviewing project objectives and schedules.
- Produced thorough, accurate and timely reports of project activities.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Customer Service Sales Representative
Lowe's Home Improvement
Altoona
01.2021 - 05.2023
- Assisted customers in product selections and provided personalized recommendations.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Processed customer transactions using point-of-sale systems, ensuring accuracy and efficiency.
- Collaborated with team members to maintain a well-stocked sales floor.
- Educated customers about promotions and loyalty programs effectively.
- Trained new staff on customer service protocols and product knowledge.
- Ensured compliance with safety standards during customer interactions and transactions.
- Suggested additional products or services that may benefit the customer's needs.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
- Identified potential opportunities to upsell products or services.
- Assisted customers with navigating the website for product selection purposes.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Built sustainable relationships with customers through open communication.
- Negotiated prices and set up contracts to finalize sales agreements.
- Engaged customers in meaningful conversations to strengthen relationships and enhance satisfaction.
- Maintained records of customer interactions and transactions.
- Adhered to company policies when dealing with customers.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Called potential customers to assess business needs and present value propositions.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
- Reset store displays for special events and seasonal merchandise changes.
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized strategic and organized approach.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Reduced process lags by training employees on best practices and protocols.
Bartender
Whistle Stop
Altoona
01.2016 - 06.2020
- Prepared and served diverse beverages to meet customer preferences.
- Assisted in training new staff on bartending techniques and procedures.
- Monitored inventory levels and ordered supplies to ensure bar was well-stocked for service.
- Fostered welcoming atmosphere by actively engaging with customers and ensuring their comfort.
- Handled cash transactions accurately and managed the cash register effectively.
- Collaborated with kitchen staff to ensure timely service during busy hours.
- Created innovative cocktail recipes to diversify drink offerings and attract more patrons.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Served a variety of beverages including wine, beer, and cocktails to patrons at the bar.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Prepared bar area by organizing supplies and equipment for the service shift.
- Regularly replenished ice bins and coolers to ensure availability during busy service periods.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Fostered a pleasant bar experience by conversing with customers and ensuring their comfort.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Legal Secretary
Magisterial District Court 24-1-02
Altoona
06.2012 - 05.2015
- Prepared legal correspondence and drafted documents for court proceedings accurately.
- Coordinated scheduling of hearings and case timelines for judges to streamline court processes.
- Managed court documents and maintained accurate filing systems for legal records.
- Communicated with attorneys, clients, and court personnel to facilitate information exchange.
- Organized case files to ensure compliance with court protocols and facilitate quick access to legal documents.
- Conducted research on legal precedents to support case preparation effectively.
- Maintained confidentiality of sensitive information related to ongoing cases diligently.
- Utilized court management software to track deadlines and manage schedules efficiently.
- Responded to calls from clients and attorneys, offering assistance or transferring inquiries.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Welcomed visitors to the office and assisted attorneys with immediate needs.
- Initiated new client files and documented new cases in case management system.
- Monitored inventory levels of office supplies and placed timely orders.
- Processed summonses, subpoenas and complaints.
- Streamlined communications by managing email forwarding, call transfers, and document filing.
- Arranged case files and maintained records and notebooks.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Mentored junior team members and managed employee relationships.
- Handled confidential information with discretion and integrity.
- Handled confidential information with discretion and integrity.
Legal Secretary
Magisterial District Court 24-1-03
Altoona
08.2008 - 05.2012
- Assisted judges in scheduling hearings and coordinating case timelines to ensure timely legal proceedings.
- Managed court documents and maintained accurate filing systems for legal records.
- Communicated with attorneys, clients, and court personnel to facilitate information exchange.
- Organized case files to facilitate quick access and ensured compliance with court protocols and regulations.
- Maintained confidentiality of sensitive information related to ongoing cases diligently.
- Utilized court management software to track deadlines and manage schedules efficiently.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Dispatched legal correspondence to clients, witnesses, and court officials through mail and delivery services.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Coordinated and scheduled meetings and telephone conferences.
- Processed and distributed invoices to bill clients.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Managed incoming mail by receiving and distributing it to appropriate personnel.
- Coordinated court filings by scheduling hearings, managing filing deadlines, and maintaining accurate calendars.
- Opened new client files and new matters in CMS.
- Processed summonses, subpoenas and complaints.
- Organized and prioritized caseloads for attorneys.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Arranged case files and maintained records and notebooks.
- Organized incoming faxes, letters, and emails by sorting and distributing them to relevant team members.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Mentored junior team members and managed employee relationships.
- Handled confidential information with discretion and integrity.
Education
High School Diploma -
Calvary Baptist Christian Academy
Altoona, PA06-1992
Some College (No Degree) - Criminology
Penn State
AltoonaSkills
- Project scheduling
- Scheduling coordination
- Scope management
- Budget coordination
- Cost estimation
- Resource coordination
- Quality assurance
- Project recordkeeping
- Project lifecycle
- Risk management
- Scheduling expertise
- Team coordination
- Remote team management
- Workload management
- Negotiations
- Time management
- Task prioritization
- Detail accuracy
- Deadline management
- Customer management
- Feedback analysis
- Communication skills
- Effective communication
- Organizational skills
- Detail-oriented
- Attention to detail
- Problem-solving
- Critical thinking
- Decision-making
- Flexible and adaptable
- Professionalism
- Self motivation
- Multitasking
- Professional demeanor
- Teamwork orientation
- Collaborative teamwork
- Continuous learning attitude
- Good judgment
- Customer focus
- Data entry
- Coordination experience
- Strategic planning
- Multitasking
- Professional demeanor
- Self motivation
- MS office suite
Timeline
Project Coordinator
Blair Image Elements
06.2023 - Current
Customer Service Sales Representative
Lowe's Home Improvement
01.2021 - 05.2023
Bartender
Whistle Stop
01.2016 - 06.2020
Legal Secretary
Magisterial District Court 24-1-02
06.2012 - 05.2015
Legal Secretary
Magisterial District Court 24-1-03
08.2008 - 05.2012
High School Diploma -
Calvary Baptist Christian Academy
Some College (No Degree) - Criminology
Penn State