Heather Hall
Rochester
Summary
Detailed-oriented professional with a strong work ethic and proven ability to deliver exceptional customer service, manage financial processes and lead teams effectively
Overview
17
17
years of professional experience
1
1
Certification
Work History
Remote Contracted Mtg Acct Spec With M&T Bank
Capital Management Services
Buffalo, NY
01.2025 - Current
- Conducts outbound calls to assist customers with delinquent mortgage accounts
- Processes payments, schedules mortgage payment dates, and updates financials through interviews
- Enrolls qualified customers into repayment/modification programs to prevent foreclosure
Remote Emergency Road Service Call Specialist
AAA East Central
Independence, OH
08.2024 - 11.2024
- Assisted members and non members with emergency roadside services, including towing, battery replacement and lockout assistance
- Collected detailed vehicle and caller information to coordinate service dispatch
Branch Specialist IV
AAA East Central
Rochester, PA
03.2022 - 07.2024
- Delivered exceptional customer service to branch visitors
- Processed DMV transactions, title transfers and vehicle registrations
- Managed daily reports, bookkeeping, and other administrative tasks
Title Clearance Coordinator/ Team Lead
Inspire Closing Service
Moon Township, PA
02.2020 - 02.2022
- Processed and submitted title clearance files for review to Team Leads/Managers, and was promoted to Team Lead after 6 months of employment
- As Team Lead, led a team of title clearance coordinators, assigning files and conducting audits
- Reviewed legal documents such as Divorce Decrees, Trust Certificates, and Judgement Releases
- Prepared and submitted daily reports to management
Patient Care Advocate (PCA)
Giant Eagle Pharmacy Clinical Call Center
Freedom, PA
07.2019 - 01.2020
- Conducted outbound calls to patients regarding prescription refills, and medication inquiries
- Facilitated communication between patients and pharmacists
Branch Specialist III
AAA East Central
Rochester, PA
12.2015 - 07.2019
- Processed DMV transactions, title transfers, and vehicle registrations
- Provided notary services, insurance quote referrals, and travel assistance referrals
Agency Staff Member
Nationwide Insurance
Beaver, PA
10.2014 - 12.2015
- Managed auto and homeowner's insurance policy updates, processed insurance payments, and supported agents with administrative tasks
Closing Coordinator
ServiceLink
Aliquippa, PA
04.2009 - 10.2013
- Prepared closing packages, HUD Settlement Statements, and assisted with title clearance files, including requests for payoffs and subordination agreement preparation
- Coordinated disbursements of post-closing funds and resolved rejected files
Education
Bachelor of Arts - English
Clarion University of Pennsylvania
Clarion05-2005
Skills
- Customer Service and Communication
- Time Management and Organization
- Microsoft Office (Word, Excel, Teams)
- Systems such as MRM, Radar, Genesys, Director, Citrix Storefront, Title Management/Cactis/Vision, and Qualia/Resware
- Financial Processing and Cash Management
- Roadside Assistance Coordination
- Team Leadership
- Document Reviewing
Certification
Previously held Notary Public Commission for Pennsylvania
Timeline
Remote Contracted Mtg Acct Spec With M&T Bank
Capital Management Services
01.2025 - Current
Remote Emergency Road Service Call Specialist
AAA East Central
08.2024 - 11.2024
Branch Specialist IV
AAA East Central
03.2022 - 07.2024
Title Clearance Coordinator/ Team Lead
Inspire Closing Service
02.2020 - 02.2022
Patient Care Advocate (PCA)
Giant Eagle Pharmacy Clinical Call Center
07.2019 - 01.2020
Branch Specialist III
AAA East Central
12.2015 - 07.2019
Agency Staff Member
Nationwide Insurance
10.2014 - 12.2015
Closing Coordinator
ServiceLink
04.2009 - 10.2013
Bachelor of Arts - English
Clarion University of Pennsylvania
Alumnae of the Clarion University Beta Kappa Chapter of Theta Phi Alpha Sorority
*Alumnae of the Clarion University Beta Kappa Chapter of Theta Phi Alpha Sorority