Heather Henry
Clairton
Summary
Highly-motivated employee with desire to take on new challenges and create a positive environment. Strong work ethic, adaptability, and exceptional interpersonal and communication skills. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Personal Shopper
Walmart
West Mifflin
04.2017 - 09.2025
- Picked and fulfilled customer’s online orders.
- Demonstrated strong interpersonal and communication skills to build rapport with customers and help them to have a positive shopping experience.
- Assisted customers in locating products throughout the store.
- Scanned items when pulling from shelves to update system stock information.
- Provided excellent customer service by answering questions and resolving issues.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Retention Specialist (American Express)
Alorica
Green Tree
07.2014 - 09.2016
- Obtained information from customers to attempt and retain them as a customer.
- Explained new products and services to customers to find which product was best to fit their needs.
- Offered incentives to customers to keep them in the same product if applicable.
Medical Assistant
Dr. John Park
Scottdale
12.2012 - 12.2013
- Assisted with patient intake and medical history documentation.
- Scheduled appointments and collected patient copayments.
- Prepared examination rooms by cleaning and stocking necessary supplies.
- Documented patient information and physician’s findings in the computer system.
Education
Associate Degree - Medical Assistant
Pennsylvania Institute of Health And Technology
Mount Braddock, PA 12.2010 - 06.2012
Skills
- Customer service
- Effective communication
- Attention to detail
- Strong interpersonal skills
- Verbal and written communication
- Multitasking Abilities
- Organizational skills
- Computer proficiency
Accomplishments
- Achieved highest honors in college
Timeline
Personal Shopper
Walmart
04.2017 - 09.2025
Retention Specialist (American Express)
Alorica
07.2014 - 09.2016
Medical Assistant
Dr. John Park
12.2012 - 12.2013
Associate Degree - Medical Assistant
Pennsylvania Institute of Health And Technology
12.2010 - 06.2012