Heather Herman, CPC-A
Allentown
Summary
Detail-oriented Certified Professional Coder-Apprentice (CPC-A) with 24 years of healthcare experience across various settings. Skilled in medical terminology, anatomy, CPT, ICD-10-CM, and HCPCS coding. Proficient in EPIC, electronic medical records, insurance verifications, and HIPAA compliance, contributing to efficient healthcare operations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Community Health Worker
Geisinger Health Plan
Allentown
08.2022 - Current
- Educated community members on health resources and available services.
- Assisted patients in navigating health plan options and benefits.
- Assisted with patient referrals to appropriate community resources.
- Provided assistance with completing forms related to public benefits programs.
- Conducted home visits to assess the health needs of patients and their families.
- Maintain accurate documentation and utilize EPIC electronic medical records
Patient Service Representative
Lehigh Valley Physician Group
Allentown
06.2021 - 08.2022
- Coordinated insurance verifications to ensure patient eligibility for services.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Monitored adherence to HIPAA guidelines and organizational policies to protect patient information.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
Endoscopy Technician
St Lukes University Health Network
Allentown
09.2019 - 06.2021
- Assisted with patient preparation for endoscopic procedures and examinations.
- Sterilized and maintained endoscopic equipment and instruments for safe usage.
- Monitored patient vital signs during procedures to ensure safety and comfort.
- Educated patients on pre-procedure instructions and post-procedure care guidelines.
- Documented procedural details accurately in electronic health records for compliance.
- Ensured adherence to infection control protocols within the clinical environment.
- Prepared rooms for endoscopic procedures according to established protocols.
Infusion Technician
St Lukes University Health Network
Allentown
01.2015 - 09.2019
- Documented patient information and infusion details in electronic health record systems.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Provided direct care to patients receiving infusion therapy, including monitoring of vital signs.
- Collaborated with nursing staff members in order to provide effective patient care.
- Assisted with ordering supplies necessary for infusion services.
Unit Clerk
St Lukes University Health Network
Allentown
09.1997 - 01.2015
- Managed patient records and ensured accuracy of information entry.
- Scheduled appointments and facilitated patient flow within the facility.
- Scheduled appointments for patients and coordinated transportation services.
- Processed insurance forms and verified patient eligibility for services.
- Utilized electronic health record systems to streamline documentation processes.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
Education
CPC-A -
AAPC
04-2026
Certificate Business Operations -
Allentown Business School
Allentown, PA04-2001
High School Diploma -
William Allen High School
Allentown, PA06-1994
Skills
- Medical terminology and Anatomy
- CPT, ICD-10-CM, and HCPCS Coding
- Electronic medical records (EPIC)
- Insurance verification and Prior Authorizations
- HIPAA compliance
- Patient scheduling
- Appointment scheduling
- Medical billing
- Chart Preparation and medical filing
- Data entry proficiency
- Phlebotomy and EKG
- Sterilization techniques
- Endoscopy room setup
- Flexible endoscope use
- Customer service
Certification
- Certified Professional Coder-Apprentice (CPC-A) AAPC/ April 2026
Timeline
Community Health Worker
Geisinger Health Plan
08.2022 - Current
Patient Service Representative
Lehigh Valley Physician Group
06.2021 - 08.2022
Endoscopy Technician
St Lukes University Health Network
09.2019 - 06.2021
Infusion Technician
St Lukes University Health Network
01.2015 - 09.2019
Unit Clerk
St Lukes University Health Network
09.1997 - 01.2015
CPC-A -
AAPC
Certificate Business Operations -
Allentown Business School
High School Diploma -
William Allen High School