HEATHER KING
Connellsville
Summary
Dynamic and results-oriented professional with extensive experience in administrative leadership, project management, and customer service across diverse sectors. Demonstrated proficiency in generating operational efficiencies, improving administrative processes, and leading teams to achieve excellence in service delivery. Adept at fostering client relationships, managing comprehensive project lifecycles, and resolving complex operational challenges with innovative solutions. Strong background in supervisory roles, customer service, client management, and financial management.
Overview
13
13
years of professional experience
Work History
Owner and Operator
KING'S PAINTING
09.2020 - Current
- Founded and ran a small interior design, painting, and renovation business. Drove business success by overseeing all client interactions, leading the complete project lifecycle from initial estimates to final payment collection.
- Managed client communications, including project scope and estimates and project modifications. Operated business app, website, and social media accounts.
- Managed inventory of products, tools, and equipment. Responsible for purchasing to maintain regular inventory and complete projects on schedule.
- Completed all work on-site as required for each job, from site prep to daily clean up.
- Responsible for completing and filing all paperwork for clients, IRS, BBB.
Executive Assistant
CORPORATE AIR LLC
11.2022 - 03.2024
- Provided administrative support for the CEO, including handling sensitive communications, managing financial and banking functions, document and report preparation, and organizing travel. Client and customer service support, including visitor screening and making phone calls to clients, colleagues, and outside companies.
- Played a critical role in company-wide coordination, including project oversight and conflict management. Planned, scheduled, and recorded company meetings.
- Responsible for office management. Led daily inventory meetings, assisted in hiring, and conducted daily facilities walkthroughs to ensure standards and resolve cosmetic and structural issues.
- Provided financial operations support, including bookkeeping tasks and approval of all banking wires for billing and HR departments.
Financial Advisor
BERT'S PAINTING AND FLOORS
02.2017 - 08.2020
- Managed client communications, as well as the business app, website, and social media accounts. Emailed estimates to prospective clients and finalized project details.
- Organized paperwork, including client/project and tax documents, and ensuring inventory levels were maintained.
- Managed inventory and purchasing when low on products.
- Provided assistance on job sites as needed.
Patient Services Coordinator
CHESTNUT RIDGE COUNSELING SERVICES
10.2015 - 03.2016
- Responsible for running insurance verification for Credible each morning; verifying and updating all insurance and personal information; obtaining releases from clients, PCPs, hospitals, and other external programs; ensuring adherence to HIPAA guidelines.
- Collected copays, balanced copays or balance of payments at opening, mid, and closing.
- Oversaw office management functions, such as: friendly front desk customer service; patient scheduling; answering and making phone calls to clients, hospitals, and case workers; deposit drop off; end-of-day security processes. Adjusted doctors’ schedules at end of night due to no shows and printed master schedule for the following day.
Admissions Registrar
EXCELA HEALTH
12.2012 - 05.2013
- Greeted patients coming into outpatient registration, verified and located patient account in computer system (STAR and CERNER programs), and performed patient check-in procedure.
- Verified and entered information from patient scripts for patients needing routine labs and tests including symptoms and diagnoses.
- Responsible for maintaining knowledge of Medicaid, Medicare, and other insurance policies and coverages; hospital codes and procedures.
- Received and filed scripts for the following day, collected copays and scanned paperwork, ID cards, and insurance cards into computer system.
Education
Licensed Practical Nursing - LPN program
PENNSYLVANIA INSTITUTE OF HEALTH AND TECHNOLOGY
Uniontown, PA01.2011
Studies in Nursing - BSN program, incomplete
PENN STATE FAYETTE, THE EBERLY CAMPUS
Uniontown, PA01.2010
Studies in Exercise Science - B.S. in Exercise Science program, incomplete
CHATHAM UNIVERSITY
Pittsburgh, PA01.2009
Skills
- Proficient in MS Office (Word, Excel, PowerPoint), Outlook, and a variety of POS and records keeping software
- Supervisory experience
- Project management
- Client management and communications
- Office management
- Inventory management
- Scheduling
- Bookkeeping
- Billing
- Data entry
- Customer service
- Front desk and receptionist
Timeline
Executive Assistant
CORPORATE AIR LLC
11.2022 - 03.2024
Owner and Operator
KING'S PAINTING
09.2020 - Current
Financial Advisor
BERT'S PAINTING AND FLOORS
02.2017 - 08.2020
Patient Services Coordinator
CHESTNUT RIDGE COUNSELING SERVICES
10.2015 - 03.2016
Admissions Registrar
EXCELA HEALTH
12.2012 - 05.2013
Studies in Nursing - BSN program, incomplete
PENN STATE FAYETTE, THE EBERLY CAMPUS
Studies in Exercise Science - B.S. in Exercise Science program, incomplete
CHATHAM UNIVERSITY
Licensed Practical Nursing - LPN program
PENNSYLVANIA INSTITUTE OF HEALTH AND TECHNOLOGY
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