Heather Lewis

• Provide excellent customer service to clients through incoming calls.
• Assessed client eligibility for income maintenance programs through comprehensive case evaluations.
• Maintained accurate and up-to-date client records within state systems to ensure compliance.
• Collaborated with community organizations to provide resources and support for clients in need.
• Conducted regular follow-ups with clients to monitor progress and address any issues proactively.
• Reduced errors in benefit calculations by regularly reviewing and updating financial data in client records.
• Gathered information via telephone, mail, or in person from clients applying for assistance.
• Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for the agency.
• Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
• Made referrals to appropriate services.
• Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
• Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
• Determined if applicants met eligibility for public assistance programs.
• Operated computer and imaging equipment to retrieve and enter data into electronic case records.
• Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
• Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
• Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
• Assisted clients with completion of applications and paperwork.
• Interviewed applicants and explained scope of different available benefits.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Communicated with people from various cultures and backgrounds on application process.
• Scheduled appointments with applicants to gather information and explain benefits processes.

-Made out going phone calls to families whose children were next in line to receive therapy services.

-Set families up with the appropriate therapist according to their current insurance.

-Thoroughly walked families through the sign up process through a mobile app to ensure their child was appropriately registered for services.

-Kept track of all clients, their insurance providers as well as their entry dates through microsoft excel.

-Conducted home visits (announced and unannounced)

-Writing and requesting specific referrals.

-Interviewing clients of all ages, children and adults.

-Data entry and keeping detailed records of all clients cases as well as recording all of the interviews conducted.

-Trained new employees on the usage of machines that were used daily, client interactions and various cuts of meats.

-Educated customers on meat choices and preparation methods to increase sales.

-Properly stored meat to decrease waste and increase product freshness.

-Kept detailed records of meat cuts to ensure accurate inventory.

-Cut, wrapped, weighed and labeled orders for customers.

-Answered questions about specific products that were being sold.

-Provided excellent customer service and attention to the customers when face-to-face or over the phone.

-Helped prepare meals for children.

-Managed arts and crafts as well as other hands-on activities.

-Enforced rules to teach manners and maintain safe environment.

-Cared for several children at one time, ranging from ages 1-8 years of age.

-Secured indoor and outdoor premises to protect children under care.